Business Development Executive - Chemicals

The Role
The Business Development Executive - Chemicals is responsible for both technical and sales functions relating to hygiene chemical products and dosing machines. The role covers installation, maintenance, repair, and safety verification of dispensers, as well as training clients and staff. Additionally, the post holder drives sales activities by developing customer relationships, identifying new opportunities, and ensuring customer satisfaction in alignment with Dhofar Global’s mission, vision, and core values.

Requirements
Technical Responsibilities • Install and commission chemical dispensers and dosing machines. • Conduct verification and safety testing of chemical doses, maintaining accurate records. • Perform routine cleaning, maintenance, and repairs of machines and dispensers. • Provide technical training and demonstrations of equipment and chemicals to staff and clients. • Develop Health & Safety instructions, posters, and operational guidelines. • Deliver on-call support and assist with technical installations across GCC markets as required. Sales & Customer Engagement • Identify leads, research market opportunities, and introduce Dhofar Global hygiene chemical products. • Understand client requirements, recommend tailored solutions, and present proposals. • Demonstrate hygiene chemical machines/products to potential and existing clients. • Maintain client relationships by providing after-sales support, professional guidance, and resolving issues promptly. • Advise clients on promotions, new products, and the full range of offerings. • Ensure compliance with payment terms and company procedures in all client transactions. Sales Operations & Reporting • Prepare quotations, proposals, and pricing submissions ensuring competitive yet profitable margins. • Maintain accurate records of sales activities, pricing, and customer interactions. • Achieve assigned sales targets and KPIs. • Support the broader sales team with chemical product requirements and technical expertise. • Participate in trade exhibitions, events, and demonstrations to expand business networks. • Monitor competitor products and activities, reporting insights to line manager. General • Control expenses in line with department budgets. • Adopt a proactive approach to continuous learning, identifying personal development needs. • Perform all duties with high integrity and adherence to company ethical standards, policies, and procedures. JOB REQUIREMENTS Academic Qualifications • Bachelor’s degree in Science / Technical discipline or equivalent. Years of Experience • Minimum 4 years of technical experience, preferably in hygiene chemicals or similar industry. Nature of Experience • Installation, maintenance, and safety testing of chemical dosing machines. • Technical demonstrations and customer training. • FMCG, hygiene, or trading sector sales experience is advantageous. Other Skills / requirement • Strong problem-solving and troubleshooting skills. • Effective presentation and teaching abilities. • Excellent communication and customer engagement skills. • Ability to balance technical and sales responsibilities. • Proficiency in MS Office and ERP systems (preferred).

About the company
Dhofar Global is a regional key player in hygiene and public health solutions. The company is on a transformation journey to expand its product portfolio and geographic reach to serve customers across borders and industries while maintaining its positioning as a trusted partner in delivering sustainable solutions that enhance lives and lifestyles. Dhofar Global serves organizations in the United Arab Emirates, Oman, and Qatar, ranging from hotels to restaurants, catering suppliers, corporate businesses, cleaning and facility management, to companies in petroleum, aviation, telecom, automotive, healthcare, wellbeing and wellness, and much more. The company is a pioneer in e-commerce and provides comprehensive e-services, designed to empower organizations by simplifying their sourcing lifecycles while fostering meaningful relationships and enabling informed decisions. Its state-of-art e-services allow customers to: - Streamline their operations. - Save time, energy, and money by accessing all necessary information through a single, user-friendly platform and dashboard. - Seamlessly manage orders with personalized product suggestions, exclusive online discounts and promotions, tailored product searches, and customized pricing through quotation requests. - Effortlessly oversee every aspect of their orders, from data collection and placement to automation, shipment tracking, and payment monitoring along with real-time inventory management for efficient stock tracking, preventing overstocking or shortages. Dhofar Global believes that its human resources are its most valuable asset and is proud of the unwavering loyalty of its teams providing the best customer service in the industry.