Customer Relationship Management: To visit key existing Customers regularly and involving Superiors as part of CRM, to ensure their retention and to obtain more business from them.
Contributes to team effort by accomplishing related results as needed.
To ensure that Credit Policies are adhered, and Debtors accounts are reviewed on a regular basis, and debts are collected as per the agreed Credit Terms.
Customer Complaints Resolution: To handle Customers Complaints in coordination with the Customer Service and Operations Department.
Risk Management: To ensure that Company is not exposed to avoidable risks.
To coordinate in a harmonized way with the Accounts Department to ensure the mutual requirements and interests are served well.
To identify most suitable overseas agents and to play an active role in negotiating special rates and tariffs from them and other Shipping and Airlines Carriers and other Service providers.
To carry out any other duties and responsibilities assigned by the Head of Sales, CEO.