Qureos Mentor

AW Rostamani Holdings Co LLC

<ul><li>Ensure that individual Sales Targets where applicable are met.</li><li>Ensure the right GP maintain by customer</li><li>Improve Sales and Market Share.</li><li>Provide right input to market intelligence and competitor activities.</li><li>Support Customer on Sales Process (Enquiry-Sales- Delivery-Collection).</li><li>Strengthen relationship with existing and new customers through daily interaction and visits.</li><li>Ensure Dealer Online Setup in Customer Premises.</li><li>Suggest Campaigns (Tactical and Product).</li><li>Enhance Business of new products.</li><li>To add active customers to our existing clientele as per the Targets set.</li><li>Forecasting on region wise performance and market trends, competitor information tracking and reporting.</li><li>Collaborate with various departments in the Organization to meet customer needs</li><li>Ensure that all branches achieve their financial targets.</li><li>To visit customers / branches on a regular basis as determined in the schedule.</li><li>Help resolve any issue related to supplies or payment with customers attached to the branches/Segment.</li><li>To help conduct price & activity surveys of competitors for Customers.</li><li>Assist in preparing material and provide Trainings to Fleet & Dealer customer segments.</li><li>To prepare daily visit reports</li></ul>

Key Account Manager

<ul><li>Map out driving routes ahead of time to ensure the most efficient trip.</li><li>Pick up vehicles from customer locations as per the committed date and time.</li><li>Inspect vehicles appropriately upon collection and document observations.</li><li>Record and communicate customer concerns clearly on job documents.</li><li>Handover vehicles to the workshop with complete documentation and notes.</li><li>Ensure all customer belongings are checked and removed before each transaction.</li><li>Maintain vehicle cleanliness and comfort at all times.</li><li>Arrange and attend regular service appointments; report any issues promptly.</li><li>Ensure all reported customer concerns are rectified before returning the vehicle.</li><li>Deliver the vehicle back to the customer in proper condition and on time.</li></ul>

Driver

Customer Appointment Generation:· Generate high-quality appointments for Sales and Aftersales functions.· Ensure the quality and professionalism of appointments and calls are maintained.· Meet and exceed qualitative and revenue-generating KPIs.Customer Retention & Satisfaction:· Build a rapport with customers to increase customer retention and lifetime value.· Resolve customer queries promptly to enhance satisfaction and improve company relationships.· Follow customer connect protocols to provide a seamless experience throughout the customer journey.Customer Communication:· Support customers via phone, email, and other channels, ensuring excellent customer service.· Apply effective communication techniques to handle transfers, call backs, holds, interruptions, and unintentional disconnects.· Use active listening and questioning skills to support productive telephone communication.· Ensure proper communication etiquette in all customer interactions.Dealing with Challenging Situations:· Effectively manage job stress and handle difficult customers or angry callers.· Apply appropriate actions to control communications and maintain professionalism.Team Collaboration & Development:· Collaborate with team leaders to identify opportunities for improvement.· Participate in weekly evaluations with the supervisor and quality team to address challenges and implement recommendations.· Display ownership of additional tasks and responsibilities as required.Training & Compliance:· Complete assigned training on time and attend training sessions as required.· Ensure full adherence to company policies and procedures.· Display time flexibility and work within floor shift requirements.Performance & Accountability:· Meet required SLAs and KPIs to ensure success in assigned duties.· Ensure completion of daily, weekly, and monthly performance evaluations as part of the ongoing development.

Customer Success Executive

Keep cashier cabin door locked at all times.· To keep allocated safe and draws duly locked.· Ensure drawers and safe is only accessed by the cashier.· To keep Collection, Change Money, Petty Cash and any other floats separate.· To provide signed and stamped system receipt to the customer for each transaction.· Collection from the customer is entered in Oracle using cashier&#x27;s own ID· Cash should be received from customers only.· Remittance is done on timely manner (collections up to 1 hour before scheduled arrival is placed in the bag)· ID card of collections agency staff is checked before handing over the collections.· Cashier is duly remitting all the daily collections to the pickup agency as per predefined pick-up schedule.· Excess/Shortage should be reported. (Focus has to be on doing right at the 1st time)· Emirates ID should be scanned for each transaction.· Receipt Cancelation should be avoided as far as possible. (Focus has to be on doing right at the 1st time)· All IOU issued in relation to petty cash should be settled within 2 working days.· Receivers and approver signature should be taken on the petty cash voucher.· Reimbursement replenishment request should be initiated the moment float reaches 50 % of availability.· Proper and adequate supporting&#x27;s should be attached to the disbursement voucher.· Physical petty Cash and change money float is tallied on a daily basis with system cash· Internal Feedback (Source - Internal customer, GIA and HO)· To generate POQC invoices· To deposit cash as per Company’s procedures· To verify the cheques received, have proper Finance Dept. approval/Department Manager.· Accept LPO as per the Credit approval. (Wherever applicable)· Managing and recording movement of vehicle register. (Wherever applicable)· Update the inventory details in Oracle after vehicle movement. (Wherever applicable)· Control and issue of Taxi coupons/promotional vouchers/gifts/giveaways etc. (where applicable)· Punctuality and discipline at work· Honesty & Integrity· Interpersonal skills with customers/colleagues/superiors· Honesty & Integrity· Good interpersonal skills with colleagues and superiorsThe above statements are intended to describe the general nature and level of work performed by people assigned to this job function. They are not intended to be construed as an exhaustive list of all job duties performed. Management reserves the right to revise or amend duties at any time.

Cashier

<ul><li>Customer Relationship Management: To visit key existing Customers regularly and involving Superiors as part of CRM, to ensure their retention and to obtain more business from them.</li><li>Contributes to team effort by accomplishing related results as needed.</li><li>To ensure that Credit Policies are adhered, and Debtors accounts are reviewed on a regular basis, and debts are collected as per the agreed Credit Terms.</li><li>Customer Complaints Resolution: To handle Customers Complaints in coordination with the Customer Service and Operations Department.</li><li>Risk Management: To ensure that Company is not exposed to avoidable risks.</li><li>To coordinate in a harmonized way with the Accounts Department to ensure the mutual requirements and interests are served well.</li><li>To identify most suitable overseas agents and to play an active role in negotiating special rates and tariffs from them and other Shipping and Airlines Carriers and other Service providers.</li><li>To carry out any other duties and responsibilities assigned by the Head of Sales, CEO.</li></ul>

Business Development Manager

<ul><li>Camp Administration and Maintenance</li><li>To prepare and monitor cleaning schedules for the public areas</li><li>To plan and regularly coordinate pest controls</li><li>To plan and coordinate airport pickup of new employees To plan and monitor maintenance servicing.</li><li>To keep track of requirements for new housing and the occupancy of the staff accommodation.</li><li>To ensure all processes within the department are documented.</li><li>Cost Control</li><li>To organize medicals for employment visas, visa renewable, food handler regularly as per the DOH requirements. To have sufficient quantities of medicine in the Staff Clinic, maintain Doctors&#x27; visits for employee and guest needs</li><li>Local Purchase for soft furniture etc. as per company norms</li><li>Rooms allotments as per company procedure</li><li>Checking rooms every day (Anybody absent or sick) keep record</li><li>To take care of unwell occupants and arrange medication/transportation</li><li>Supervision for Housekeeping (Cleaning of toilets, corridors, surrounding etc.)</li><li>Keep record for water tanker (If buying from outside) otherwise meter reading on weekly basis.</li><li>Disposal of sewage water and maintain proper record if tanker hire-in.</li><li>Supervision of Staff/Workers Kitchen and common areas</li><li>To ensure that the new employees are picked-up from the Airport, as and when they arrive and provide meal, comfortable accommodation as per their entitlement.</li><li>To ensure that all employees leaving the services have completed their Final Settlement and are transported to the Airport with the relevant cancellation at the airport</li><li>To share any unusual medical concerns of employees to the management.</li><li>Maintain accurate control of all staff accommodation inventories, items, and medicines.</li><li>Manage general communication to occupants via circular/notice board</li></ul>

Accommodation Incharge

To support team leaders in warehouse operation,· Handle the receiving and delivery of cargo as SOP· Ensure that the serial numbers are scanned before delivery for all outgoing shipments cargo.· To ensure that the cargo is stacked in the warehouse properly.· To report the shortage, discrepancies and damages of inbound and outbound shipments· To give basic training for warehouse labour on warehouse operations· To conduct internal stock check and cycle counts.· To help the clients to conduct their interim and year end stock check and report stock variations if any.· To ensure that, the materials are stored at its correct way at its required temperature.· To ensure that the material stacking numbers are correct.· To ensure the cleanliness of the warehouses.· To check and report the condition of warehouse equipment.

Warehouse Coordinator

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