Business Development Manager – Facilities Management (Hard & Soft Services)

Job Title: Business Development Manager – Facilities Management (Hard & Soft Services)

Location: Qatar
Department: Business Development
Industry: Facilities Management (FM)
Reports To: General Manager / CEO

Job Purpose

The Business Development Manager is responsible for driving strategic growth for the facilities management business across Hard and Soft Services in Qatar. The role focuses on identifying business opportunities, developing proposals, building strong networks, and acquiring new contracts in line with market needs. The position requires deep knowledge of FM operations, client requirements, local market regulations, and strong relationship-building skills to achieve company revenue targets.

Key Responsibilities 1. Business Development Strategy

• Develop and implement a market penetration strategy for FM services in Qatar, covering both Hard Services and Soft Services.
• Identify new business opportunities, market trends, and upcoming projects in real estate, hospitality, healthcare, commercial and industrial sectors.
• Build a strong pipeline of prospects through targeted marketing, relationship building, and networking.

2. Client Acquisition & Account Management

• Generate new leads through active networking, industry events, referrals, government and private sector partnerships.
• Prepare and deliver high-quality proposals, presentations, and RFP/RFQ submissions tailored to client needs.
• Conduct client meetings to understand technical and operational needs for FM services.
• Negotiate contracts, commercial terms, and close deals ensuring profitability and compliance with company policies.
• Maintain strong relationships with existing clients to identify upselling and cross-selling opportunities.

3. Coordination with FM Departments

• Work closely with the Hard Services team (Mechanical, Electrical, Plumbing, HVAC, Civil Works) to design technical proposals and project plans.
• Collaborate with Soft Services team (Cleaning, Housekeeping, Landscaping, Security, Waste Management) to align capability presentation and service solutions.
• Coordinate internally across Operations, Finance, Procurement and HR to develop accurate costing, manpower planning, and service mobilization strategies.

4. Market Research & Competitive Analysis

• Conduct regular market analysis of FM service providers in Qatar to benchmark pricing, service quality, and innovations.
• Monitor regulatory changes, safety standards, and sustainability trends relevant to FM services.
• Compile reports for management on market opportunities, risks, and performance updates.

5. Branding & Networking

• Represent the company at industry events, exhibitions, conferences, and local business forums (QCCI, QCFMA, Ashghal forums, real estate summits, etc.).
• Strengthen the company’s presence in Qatar through relationship-building with developers, property owners, facility managers, consultants, and government stakeholders.
• Support marketing campaigns, digital branding, and partnership initiatives to enhance brand visibility.

Hard Services Scope (Technical Knowledge Advantage)

• Knowledge in MEP systems, HVAC maintenance, Electrical systems, Plumbing and Drainage, Fire systems, BMS, Civil and Structural Works.
• Understanding of preventive maintenance strategies, asset lifecycle management, and FM technologies.

Soft Services Scope (Operational Knowledge Advantage)

• Experience in Cleaning services, Housekeeping contracts, Waste management, Landscaping services, Pest control, Security services.
• Understanding of client satisfaction KPIs, SLA/OLA management, workforce management, and quality systems (e.g., BICSc standards).

Key Performance Indicators (KPIs)

• New contract acquisition (monthly/quarterly targets).
• Revenue generation and profitability on awarded projects.
• Lead conversion rate and pipeline growth.
• Client satisfaction and contract renewal success.
• Expansion into new sectors and geographic areas.

Qualification & Experience

• Bachelor’s Degree in Business Administration, Engineering, Facilities Management or related field.
• Minimum 5–8 years of proven experience in Business Development in the Facilities Management sector.
• Experience handling Hard and Soft FM services in Qatar is strongly preferred.
• Strong network of relationships with government entities, developers, consultants, facility managers, and contractors in Qatar.
• Excellent negotiation skills, commercial awareness, and proposal writing capability.
• Knowledge of FM pricing models, service mobilization, manpower allocation, and operational planning.
• Strong knowledge of Qatar market dynamics, labor laws, tendering procedures and project acquisition cycle.
• Arabic speaking is an advantage.

Skills & Competencies

• Business Development Strategy
• Sales Negotiation & Deal Closure
• Tendering & Bidding (RFP/RFQ)
• Market Analysis & Competitor Benchmarking
• Client Relationship Management
• Financial and Commercial Understanding
• Networking & Communication Skills
• Technical Understanding of Hard and Soft FM services
• Presentation and Proposal Writing Skills
• Results-driven and Target-oriented

Additional Notes

• Valid Qatar Driving License is preferred.
• Candidate must have strong professional network in Qatar real estate and industrial market sectors.
• Familiarity with FM standards (ISO, BICSc, HSE) will be considered an added advantage.

Job Type: Full-time

Pay: QAR10,000.00 - QAR15,000.00 per month

Application Question(s):

• Can you describe your experience in business development within the Qatar facilities management market, and what types of FM contracts have you successfully acquired (Hard/Soft services)?
• What is your current network like in Qatar, and with which types of clients or sectors (developers, real estate, government, industrial) do you have strong relationships?
• How do you approach developing proposals for hard technical services such as HVAC, MEP, or civil maintenance, and how do you coordinate with technical teams?

• What is your strategy for achieving sales targets, and can you share a specific example where you successfully met or exceeded revenue goals in FM?

Education:

• Bachelor's (Required)

Experience:

• Business Development: 5 years (Required)
• Facilities Management: 5 years (Preferred)

Language:

• Fluent English (Required)
• Fluent Arabic (Required)

Location:

• Doha (Required)