Business Development & Merchandising Operations Director

Merchandizing Operations:

• Lead the strategic process for merchandizing operations
• Navigate cross functional teams and structure to drive merchandizing animation online and offline
• Manage process improvement and streamlining workflow on 360 Omni collaterals including gifting and rewards, as well as merchandizing operations for instore animations
• Ensure yearly omni animation calendars and other category lead initiatives are implemented and executed on timely basis
• Oversee the team responsible for the end to end process for gifting and rewards across Ecom and B&M internally and externally
• Lead operational conversations with Merchandizing leadership team to create yearly strategic plan across all omni activation initiatives

• Negotiate and structure partnership agreements that enhance brand portfolio performance and profitability.
• Develop and execute a comprehensive revenue and growth strategy aligned with the company goals and category objectives.
• Identify new revenue streams and monetization opportunities
• Report revenue performance and growth opportunities to executive committee.
• Secure and track brands’ investment across all Sephora activation platforms online and offline
• Track partners brands performance & conduct regular business reviews to drive performance for Sephora with key levers and identifying growth as well as investment opportunities
• Define sell out objectives and budgets in coordination with the merchandizing director
• Influence leadership team with data-driven recommendations and strategic insights
• Foster strong relationships with internal teams and external brand partners
• Negotiate and follow stock clean-up twice a year to ensure stock KPI’s are achieved

• Own a process and a calendar to review store layouts, spaces and zoning on a yearly basis
• Ensure updated floor plans are maintained, updated and shared with internal stakeholders as per aligned process
• Review floor plan/ assortment/ space allocation for brands based on productivity in alignment with the respective category lead and merchandizing director.
• Analyze performance by fixture, category and brand to drive space allocation decisions.
• Support new store openings, renovations and store format evolution.
• Responsible to translate merchandizing and brand strategy into optimized store space that maximizes sales, productivity, and customer experience.
• Develop, and maintain store space strategies aligned to Sephora’s category growth, brand priorities and omnichannel objectives

• Build and maintain executive dashboards that provide brand/group performance highlights and insights
• Identify areas of opportunity to improve current analytics communications, reports, dashboards through automatization, improved insights and visualization
• Ensure internal and external reporting is prepared and shared with all relevant stakeholders
• Track, update and validate sales and category revenue mix with Merchandizing Director.

• Lead, coach and develop a high-performing team of Space Planning Specialist, Merchandizing Operations manager and Analyst.
• Promote an inclusive, collaborative and results-driven team culture.

Qualifications

• Strong financial acumen and commercial analysis
• Deep understanding of omni-channel retail, preferably in the beauty industry
• Excellent communication, leadership and stakeholder-management skills
• Strong problem-solving abilities and a data-driven approach to decision making.
• Operationally savvy

Core Competencies

• Strategic Thinking & Commercial Acumen
• Leadership & Team Development
• Relationship Building & Negotiation
• Operational Excellence & Process optimization
• Analytical & Insight-driven Decision making
• Adaptability in fast-paced, dynamic environment