Business Development Officer

***Position is officed in Sulphur Springs, TX ***

POSITION PURPOSE

This position plays a key role in driving growth for the community bank by building strong customer relationships, delivering exceptional service, and identifying opportunities to expand the bank’s client base. This role emphasizes a customer-first approach, ensuring that every interaction reflects the bank’s commitment to personalized, community-centered banking. This employee offers the customer the highest degree of service and promotes all Alliance Bank’s products and services.

SKILLS, KNOWLEDGE, AND PHYSICAL REQUIREMENTS
1. Ability to read, write, and speak the English language, bilingual helpful.

2. Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.

3. Ability to offer Alliance Bank’s products and services.

4. High School diploma (or equivalency) and knowledge of specialized principles that would be obtained through a formal four (4) year academic program in related fields such as finance, accounting, banking, economics, marketing, business, etc., or a combination of education and experience providing equivalent knowledge.

5. A minimum of five (5) years’ experience in business development.

6. Must possess excellent interpersonal communication skills and have the ability to deal with and respond to employees, customers, third-party vendors, and salespersons with tact, diplomacy, and a sense of urgency.

7. Excellent ability to reach a wide range of customers and potential customers with ease and tact.

8. Sales-oriented mindset with a consultative approach.

9. High-energy, outgoing, and entrepreneurial mindset with a strong drive to succeed in a sales-focused environment.

10. Demonstrated ability to work independently, set priorities, and consistently exceed performance goals.

11. Strong networking skills with the ability to actively engage in community events and build centers of influence.

12. Results-driven with a proven track record of business development, sales growth, or relationship management success.

13. Ability to maintain a high level of activity, including outbound calls, in-person visits, and community engagement.

14. Strong organizational and pipeline management skills with attention to detail and follow-through.

15. Must be able to travel regularly from location to location.

16. Previous supervisory or management experience.

17. Ability to operate basic office equipment including PC job-related software.

18. Ability to handle bank and customer transactions with a high level of confidentiality.

19. Knowledge of state and federal regulations.

20. Knowledge of Alliance Bank’s policies and procedures.

21. Knowledge of Alliance Bank’s products and services.

22. Schedules are prepared based on business needs and are subject to change at any time. This may include the need for evenings, weekends, or holiday coverage.

23. Office setting with moderately varied desk-oriented activity.

24. Ability to stand, bend, stoop, squat, and kneel.

25. Repetitive movement of finger, wrist, and hand.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Personify Alliance Bank’s mission statement of The best in all we do.

2. Actively sell and cross-sell bank services.

3. Provide prompt, courteous, and friendly service.

4. Promote Alliance Bank’s culture through all interactions modeling the Alliance Bank way of Customer Experience.

5. Develop and maintain long-term relationships with new and existing customers, delivering a high level of personalized service aligned with community banking values.

6. Serve as a primary point of contact for client needs, ensuring timely and effective resolution.

7. Conduct regular outreach (calls, visits, events) to strengthen customer engagement.

8. Identify and pursue new business opportunities within the local community.

9. Generate deposits, loans, and other banking relationships through proactive outreach.

10. Collaborate with retail, lending, marketing, and operations teams to ensure seamless onboarding and service delivery.

11. Partner with internal teams to cross-sell appropriate banking products and services.

12. Track and report business development activities and pipeline progress.

13. Maintain a strong understanding of bank products, services, and competitive offerings.

14. Act as a champion for customer experience across all banking interactions and resolve customer concerns with professionalism, empathy, and urgency.

15. Ensure all services are delivered accurately, efficiently, and in compliance with policies.

16. Gather and communicate customer feedback to improve products and services.

17. Maintain a high level of outbound business development activity, including scheduled calls, meetings, and community engagement efforts.

18. Build and manage a robust pipeline of prospects, tracking progress from initial contact through relationship onboarding.

19. Consistently meet or exceed established production goals related to deposits, loans, and new customer acquisition.

20. Demonstrate a strong sense of urgency in following up on leads, customer inquiries, and internal referrals.

21. Actively develop referral sources, including realtors, CPAs, attorneys, and local business leaders.

22. Continuously seek opportunities to improve individual performance and contribute to overall team success.

23. Assist the CEO and executive committee with other projects as requested.

24. Employee may be issued bank-owned devices (such as cell phones, tablets, and/or laptops). In such cases, the employee is expected to regularly check and respond to phone calls, text messages, and/or emails.

25. Participate in community affairs to increase Alliance Bank’s visibility and to enhance new business opportunities.

26. Keep updated on all laws and regulations and Alliance Bank policies and procedures pertaining to this position.

27. Exemplary attendance and punctuality.

Job Type: Full-time

Work Location: In person