Business Development Representative (BDR) – Inside Sales

JOB OVERVIEW

The Lead Development Representative (LDR) sparks customer engagement, expedites quotes, discovers new sales opportunities, and resolves customer inquiries.

This hybrid role drives sales development and delivers direct customer support. The ideal candidate organizes, prioritizes customers, masters technology, and adapts fluidly between outbound and inbound tasks.

Document accurately, follow through, and uphold system discipline.

You’ll work closely with our Customer Service and Inside Sales teams to:

• Follow up on outstanding quotes
• Re-engage existing and dormant customers
• Identify upsell, replacement, and expansion opportunities
• Introduce our solutions to new organizations in a consultative way
• Support inbound customer calls and assist with product-related questions

YOUR ROLE

Quote Follow-Up (KeyResponsibility)

• Proactively follow up on open and aging quotes
• Confirm customer status, answer questions, and clarify next steps
• Identify when a quote should convert to an opportunity or be closed out
• Ensure all quote activity and outcomes are accurately logged in the CRM

Customer & Lead Engagement

• Contact existing customers to assess needs and uncover opportunities
• Reactivate dormant customers who haven’t purchased in 12–18 months
• Research and engage organizations that match our ideal customer profile
• Utilize phone and email outreach in a thoughtful, non-aggressive manner

Customer Support & Product Assistance

• Field inbound customer calls when needed
• Assist customers with product-related questions and guidance
• Provide clear, professional support and direct inquiries appropriately
• Document all customer interactions in HubSpot and internal systems
• Partner with Customer Service to ensure a consistent customer experience

This position requires the ability to confidently transition between proactive outreach and responsive customer support.

CRM & Process Discipline

• Maintain accurate, complete, and up-to-date records in HubSpot
• Log all activities, notes, tasks, and follow-ups
• Update lifecycle stages and opportunity details correctly
• Follow defined sales and customer engagement processes
• Ensure documentation is thorough and reliable

Operate confidently in multiple systems daily and exhibit strong attention to detail.

YOUR TOOLS

• HubSpot (CRM, quotes, lifecycle stages, activity tracking)
• Apollo.io (lead research, enrichment, outbound outreach)
• NetSuite (ERP, order management)
• Phone, email, and internal collaboration tools

Training will be provided, but strong technical aptitude is expected.

WHAT WE’RE LOOKING FOR

Required

• Strong written and verbal communication skills
• Professional, confident phone presence
• Ability to ask thoughtful questions and actively listen
• High level of comfort with technology and CRM systems
• Extremely detail-oriented and reliable with follow-up
• Ability to manage multiple responsibilities without things slipping
• Customer-first mindset with strong organizational discipline

You thrive in this role if you:

• Enjoy working with structured processes
• Consistently document your work
• Can balance proactive outreach with responsive support
• Stay organized while managing multiple priorities

Preferred

• Experience in customer service, inside sales, or lead development
• Experience using HubSpot or similar CRM systems
• Experience following up on quotes or sales inquiries
• Experience answering inbound customer calls
• Interest in growing into an Inside Sales or Account Manager role

COMPENSATION & BENEFITS

• Base salary: $45,000–$60,000 per year (based on experience)
• Performance incentive opportunity (target earnings: $55,000–$72,000 annually)
• Health, dental, and vision insurance
• 401(k) with company matching
• Paid time off and holidays
• Disability insurance

ABOUT US

eSpecial Needs provides adaptive equipment, sensory products, and educational solutions to schools, therapy centers, healthcare organizations, and families nationwide. Since 2002, we’ve helped individuals with disabilities and special needs gain independence, comfort, and access to learning and care.

• Spark Sensory Solutions is our growing brand focused on innovative sensory products designed to support regulation, engagement, and development. Together, our brands serve a diverse customer base across education, healthcare, recreational, and home environments, with a strong emphasis on long-term relationships, repeat customers, and thoughtful solutions.

Pay: $60,000.00 - $72,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Sales: 1 year (Preferred)

Work Location: In person