Business Development Specialist - Mercedes-Benz

Job Purpose

Quality & Business Development Specialist supports the execution and monitoring of quality, business development, and process improvement initiatives within the Mercedes-Benz automotive segment at Abou Ghaly Motors. The role ensures compliance with Mercedes-Benz Dealer Standards , supports internal audits and quality reporting, tracks operational KPIs, and contributes to continuous improvement initiatives aimed at enhancing operational excellence, customer satisfaction, and brand standards.

Responsibilities:

Mercedes-Benz Dealer Standards & Internal Audits

• Support the implementation and monitoring of Mercedes-Benz Dealer Standards across all relevant automotive operations
• Conduct internal audits in line with Mercedes-Benz requirements and the approved audit plan
• Document non-conformities, recommend corrective actions, and follow up with concerned departments
• Participate in Mercedes-Benz Dealer Standards audits conducted by the Market Performance Center
• Maintain and update business development documentation, audit reports, presentations, and development plans
  
  

Quality Assurance & Performance Monitoring

• Prepare monthly Quality Assurance reports in line with Mercedes-Benz standard processes
• Monitor the performance of diagnostic and inspection tools used within the Mercedes-Benz service operations
• Track and analyze KPIs related to service quality, technician productivity, and customer satisfaction (CSI)
• Support corrective and preventive actions to address quality gaps and reduce repeat service issues
• Monitor customer feedback and complaints and support improvement initiatives
  
  

Business Development & Manufacturer Coordination

• Support follow-up on AGM's commitments and target agreements with Mercedes-Benz Egypt
• Coordinate with internal automotive departments to ensure alignment with manufacturer requirements and timelines
  
  

Process Improvement & Systems Support

• Support continuous improvement of automotive business processes and operational systems
• Assist in developing procedures, tools, and documentation to improve efficiency and compliance
• Support enhancements to software and business solutions aligned with Mercedes-Benz standards
  
  

Dealer Management System (DMS)

• Support compliance of the Dealer Management System with Mercedes-Benz automotive standards
• Assist in system rollouts, updates, and digital initiatives related to Mercedes-Benz operations
• Coordinate with internal teams and software providers on system-related activities
  
  

Continuous Improvement & Organizational Support

• Contribute ideas for service and business development within the Mercedes-Benz segment
• Support initiatives to improve customer satisfaction (CSI) and employee engagement
• Work closely with cross-functional teams to promote a performance-driven and quality-focused culture
  
  

Requirements

• Bachelor's degree in business administration, Engineering, Management, or a related field
• Knowledge of process management and quality systems is an advantage
• Minimum 3 years of experience in automotive dealerships, preferably within Mercedes-Benz or premium automotive brands
• Good understanding of Mercedes-Benz dealer systems, standards, and operational requirements
• Knowledge of automotive dealership operations across sales, service, and aftersales
• Strong coordination, communication, and reporting skills
• Analytical mindset with strong attention to detail
• Ability to manage multiple priorities in a structured and compliant manner
• Very good command of English (spoken, written, and reading)