Business Director-F&B

Job Summary

We are seeking a highly experienced and dynamic Business Director with a strong Food & Beverage operations background to lead and expand our fast casual dining concept. The ideal candidate will be responsible for driving business growth, overseeing day-to-day operations, and ensuring exceptional customer experiences across multiple outlets. This role demands a strategic leader with proven expertise in scaling F&B businesses, operational excellence, and team leadership.

Key Responsibilities

• Lead overall business strategy and operations for the fast casual dining brand.
• Drive revenue growth, profitability, and market share while maintaining brand identity.
• Oversee daily operations across multiple outlets, ensuring consistent service quality and operational standards.
• Develop and implement SOPs for operations, customer service, and kitchen management.
• Build, mentor, and lead high-performing teams, including outlet managers and support staff.
• Monitor and analyze P&L, budgets, and KPIs to optimize financial performance.
• Lead expansion strategies, including new outlet openings, site selection, and market development.
• Ensure compliance with food safety, health, and hygiene standards across all outlets.
• Collaborate with marketing teams to design and execute campaigns that drive footfall and customer loyalty.
• Establish vendor and supplier relationships, ensuring cost control and supply chain efficiency.
• Introduce operational innovations to improve speed of service, customer satisfaction, and profitability.

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Hospitality Management, or related field (MBA preferred).
• 10+ years of F&B experience with at least 5 years in senior operations/leadership roles.
• Proven track record in fast casual dining or quick service restaurant (QSR) concepts.
• Strong expertise in operations management, multi-unit leadership, and financial acumen.
• Experience in scaling dining concepts, launching new outlets, and managing high-volume operations.
• Excellent leadership, communication, and people management skills.
• Deep understanding of consumer trends and customer experience in the F&B sector.
• Strong network in the F&B industry, with vendor and supplier management experience.
• Results-driven with the ability to balance strategic vision and operational detail.

Preferred Skills

• Experience with international F&B franchises or homegrown fast casual brands.
• Knowledge of digital ordering platforms, delivery integrations, and loyalty programs.
• Strong analytical skills with the ability to make data-driven decisions.
• Ability to thrive in a fast-paced, high-growth environment.

Job Type: Full-time