Business Manager

Are you a dynamic leader with a passion for driving performance and empowering teams? We’re seeking a highly motivated and experienced Business Manager to lead our Senior Advisor Managers within the Tele Case Management division. This pivotal role requires a strategic thinker and hands-on leader who can deliver excellence, foster innovation, and shape the future of our operations.

Key Responsibilities

• Lead, coach, and support Senior Advisor Managers to ensure service excellence in Tele Case Management.
• Define goals, KPIs, and performance standards, ensuring targets are consistently achieved.
• Oversee workforce planning, workload distribution, and compliance with policies and regulations.
• Drive continuous improvement by monitoring processes and implementing best practices.
• Act as the strategic link between senior leadership and case management teams.
• Handle escalations, oversee recruitment and succession planning, and ensure business continuity.
• Collaborate with cross-functional teams to enhance efficiency and client satisfaction.
• Provide performance insights and contribute to budgeting and resource planning.

What We’re Looking For

Education: Bachelor’s degree in Business Administration, Social Sciences, or a related field (Master’s preferred).

Experience:

• 5+ years in case management, employment services, or social development.
• 3+ years in a leadership role, managing managers or senior staff.
• Proven track record in tele-services or remote case management operations.

Skills & Knowledge:

• Strong strategic leadership, performance management, and stakeholder engagement skills.
• Exceptional coaching, communication, and problem-solving abilities.
• Results-driven, adaptable, and tech-savvy.
• Languages: Bilingual proficiency in Arabic & English is highly desirable.

Why Join Us?

• A chance to lead a high-performing team and make a measurable impact.
• An environment that values innovation, collaboration, and professional growth.
• Opportunities to influence strategy and shape the future of Tele Case Management.