Business Office Manager/Human Resources Director

Business Office Manager (with Human Resources Responsibilities)

We are seeking a Business Office Manager to organize and coordinate administrative duties, Long Term Care insurance processing, invoicing, and office procedures for a large, busy assisted living community. This role will also support and partner with Human Resources to ensure compliance, employee support, and efficient workforce processes.

Your role is to maintain accurate financial records in QuickBooks while ensuring high levels of organizational effectiveness, communication, and operational compliance. You will work directly with senior residents, families, employees, and a variety of vendors to ensure timely statements, billing, payroll coordination, and HR-related processes are handled efficiently.

A successful Business Office Manager should have strong experience with QuickBooks, office systems, and HR functions. Ultimately, this role is key to ensuring the smooth daily operations of both the business office and human resources functions within the community.

Responsibilities

Business Office & Administrative Duties:

• Serve as the point person for office operations including invoicing, accounts payable/receivable, and resident file maintenance
• Manage and process Long Term Care insurance claims and follow-up
• Maintain accurate financial records and reporting using QuickBooks
• Ensure all invoices are generated, distributed, and collected in a timely manner
• Provide billing support and explanations to residents and families
• Coordinate with vendors to ensure timely payment and accurate billing
• Organize office operations and procedures to improve efficiency
• Ensure compliance with company policies and regulatory requirements
• Manage office supplies, equipment, and general administrative needs

Human Resources Duties:

• Partner with HR leadership to implement, update, and maintain company policies and procedures
• Assist with full-cycle recruiting including job postings, interviewing, and onboarding of new hires
• Coordinate and facilitate new employee orientation and onboarding processes
• Maintain employee personnel files and ensure compliance with state and federal regulations
• Assist with payroll processing, timekeeping, and benefits administration
• Support employee relations by serving as a point of contact for HR-related questions
• Track employee certifications, licenses, and required training for compliance
• Assist with performance management processes, including evaluations and documentation
• Support HR audits and ensure readiness for state surveys and compliance reviews

Skills & Qualifications

• Proven experience as a Business Office Manager in a senior living community
• Strong working knowledge of Human Resources processes and employment practices
• High level of proficiency in QuickBooks required
• Experience with payroll systems, HRIS, and benefits administration preferred
• Knowledge of office administration systems and procedures
• Hands-on experience with office equipment (e.g., fax machines, printers)
• Excellent time management skills with the ability to multi-task and prioritize
• Strong attention to detail and problem-solving abilities
• Excellent written and verbal communication skills
• Strong organizational and planning skills in a fast-paced environment
• Ability to handle sensitive and confidential information with professionalism
• A creative mindset with the ability to identify and implement process improvements

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Medical Specialty:

• Geriatrics

Application Question(s):

• What do you enjoy about working with seniors?

Experience:

• QuickBooks: 3 years (Required)

Work Location: In person