Business Operations Analyst

At PEM, we are a national leader in multifamily investment and property management, dedicated to providing exceptional living experiences across our communities. We uphold high standards of integrity, service, and operational excellence. Our core values—Respect, Urgency, Stewardship, Growth, and Integrity—guide every decision and interaction.

Position Summary:

The Business Operations Analyst is a high-impact, high-visibility role serving as a key analytical and operational resource directly to PEM's President. This individual will work across the organization on cost-saving initiatives, special projects, acquisition support, and data-driven decision making. The ideal candidate is analytically rigorous, intellectually curious, comfortable with ambiguity, and eager to roll up their sleeves to drive results across a dynamic real estate platform.

This role offers exceptional exposure to all facets of a vertically integrated multifamily company — from operations and finance to acquisitions and strategy — and is ideally suited for a high-potential professional looking to accelerate their career in real estate and business operations.

Responsibilities:

Cost Savings & Operational Efficiency

• Identify, analyze, and implement cost-reduction opportunities across property operations, vendor contracts, and overhead expenses
• Conduct spend analysis and benchmark PEM's costs against industry standards to uncover inefficiencies
• Track and report on cost-saving initiatives from inception through realized savings
• Partner with department heads to develop and monitor operational budgets and KPIs
• Support vendor negotiations and contract optimization

Acquisitions Support

• Support the President and acquisitions team in underwriting, due diligence, and financial modeling for potential multifamily acquisitions
• Compile and analyze market data, rent comparables, operating expense benchmarks, and transaction comps
• Prepare memos, executive summaries, and presentation materials for ownership

Data Analysis & Reporting

• Build and maintain dashboards, reports, and financial models that provide actionable insight into portfolio performance
• Analyze operational data across leasing, maintenance, collections, and occupancy to surface trends and opportunities
• Develop and automate recurring reporting processes to improve organizational visibility
• Present findings and recommendations to the President and senior leadership in a clear, concise manner

Special Projects

• Serve as a trusted resource for the President on a wide range of ad hoc strategic and operational initiatives
• Lead cross-functional projects from scoping through execution, coordinating stakeholders and holding teams accountable to timelines
• Knowledge of maintenance operations, capital project workflows, or vendor management.
• Experience supporting multi-site or national operations teams.

Qualifications:

Required

• Bachelor’s degree in finance, Real Estate, Business, Economics, or a related field
• Interest and passion for real estate
• Advanced proficiency in Microsoft Excel and financial modeling
• Strong quantitative and analytical skills with demonstrated ability to translate data into decisions
• Exceptional written and verbal communication skills; ability to create polished deliverables for senior audiences
• Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment
• Self-starter mentality with a proactive approach to problem-solving

Work Environment

This position is primarily office-based, with standard business hours. The environment is fast-paced and team- driven with frequent collaboration across departments.

Equal Opportunity Employer

PEM is an Equal Opportunity Employer. All employment decisions are made based on qualifications, merit, and business need without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. We reserve the right to modify this job description at any time.