Business Operations Analyst

Business Operations Analyst, NxStage Medical, Inc., a Fresenius Medical Care Company, Waltham, Massachusetts (Remote)

Will perform complex analysis and reporting of business data, systems performance and process costs leading to the identification, design and implementation of strategies and solutions targeting service delivery. Will also provide consistent analysis and reporting to management on trends and results of key performance measurements. Specific duties will include:

• Identify, track and utilize key performance indicators to support the achievement of budget goals and Customer Experience business objectives;
• Assist in developing and/or improving scorecards or other metrics reporting to deliver real-time actionable data to management;
• Participate in developing business cases for new processes and business solutions focused on ensuring that desired business results and profitability goals are met and/or exceeded;
• Conduct research and collect data that will support efforts in identifying and quantifying measurements for continual process improvement and Customer Experience objectives;
• Develop and manage program metrics that can be used for evaluation, planning and presentation of results;
• Manage the scheduling and implementation of logistics projects and initiatives;
• Execute the evaluation of data and metrics using standard statistical methods in interpreting the results and providing written summary of findings;
• Support daily warehousing and inventory operations activities;
• Perform operational efficiency reporting and analytics including general staffing plans, service level drivers, service event lifecycle metrics, service delivery unit costs;
• Develop and/or evaluate metrics related to Claims service expenses; and
• Support the freight payment process, managing day-to-day activities.

Requirements:

Position requires a Bachelor’s degree (or an equivalent foreign degree) in Supply Chain, Engineering Management, Industrial or Electrical Engineering or a closely related field and 3 years of experience in a Business or Data Analyst role. Must also have 3 years of experience (which can have been gained concurrently with the primary experience requirement) working with the following:

• Advanced Excel including performing data manipulation, analysis, and creating automations and data analysis and visualization working with PowerBI and Tableau;
• XLMiner for data manipulation and business process mapping using Microsoft Visio;
• My SQL and Microsoft SQL Server;
• Sharepoint, and Google Analytics;
• Python and SAS Studio for Automation and Business Data Analysis; and
• Managing version control and collaboration using GitHub.

This is a telecommuting position working from home. May reside anywhere in the United States.

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Salary is $70,949 – 74,496 per year for a 40-hour work week.