Business Operations & Growth Manager

Mission of the Role

To build scalable systems, lead operational excellence, drive business growth initiatives, improve profitability, strengthen team performance, and reduce founder dependency by creating a high-performing, process-driven organization capable of sustained expansion.

The long-term objective is for the Business Operations & Growth Manager to become the central execution leader responsible for ensuring that strategic plans are translated into measurable business results.

Key Responsibilities1. Business Operations & Process Excellence (25%)

• Lead and oversee day-to-day business operations across all departments.
• Ensure seamless coordination between sales, trainers, student services, marketing, and leadership.
• Design, implement, and continuously improve SOPs, workflows, and operational systems.
• Identify operational inefficiencies, bottlenecks, and growth constraints.
• Implement automation, process improvements, and performance tracking systems.
• Build operational infrastructure that supports rapid business growth.
• Reduce operational dependency on the Founder through effective delegation and accountability systems.
• Establish dashboards and reporting mechanisms to monitor organizational performance.

2. Business Growth, Market Research & Expansion (20%)

• Conduct ongoing market research and competitive analysis.
• Identify emerging opportunities in language training, EdTech, test preparation, and adjacent education markets.
• Lead feasibility studies for new programs, products, and business verticals.
• Analyze industry trends, customer needs, and competitor offerings.
• Develop expansion recommendations supported by market data and financial analysis.
• Support the launch of new products including CELPIP, IELTS, PTE Core, OET, and future educational offerings.
• Identify partnership, licensing, affiliate, and collaboration opportunities.
• Lead business expansion projects from concept through execution.

3. Team Leadership & Performance Management (15%)

• Manage operational staff, coordinators, interns, trainers, and support personnel.
• Establish clear performance expectations and accountability systems.
• Conduct regular performance reviews and coaching sessions.
• Monitor team productivity and operational effectiveness.
• Foster a high-performance, growth-oriented culture.
• Ensure cross-functional alignment across departments.
• Support leadership succession planning and talent development.

4. Student Experience & Retention (10%)

• Oversee student onboarding, engagement, satisfaction, and retention processes.
• Monitor student success metrics and identify opportunities for improvement.
• Resolve escalated student concerns professionally and efficiently.
• Analyze student feedback and implement corrective actions where required.
• Develop initiatives to improve retention, referrals, and overall student experience.
• Ensure service quality standards are consistently maintained across programs.

5. Product Development & Innovation Support (10%)

• Collaborate with developers, trainers, researchers, and leadership on product initiatives.
• Support development of internal learning systems, assessment platforms, student portals, and educational technology solutions.
• Coordinate product testing, implementation, and launch activities.
• Gather user feedback and recommend product improvements.
• Monitor product adoption and performance metrics.

6. Recruitment, Hiring & Talent Acquisition (10%)

• Lead recruitment initiatives across operational, academic, marketing, and support functions.
• Develop workforce planning strategies aligned with business goals.
• Create job descriptions, hiring plans, and recruitment processes.
• Screen candidates, coordinate interviews, and support final hiring decisions.
• Build talent pipelines for future organizational growth.
• Improve onboarding, training, and employee integration processes.

7. Business Intelligence, Financial Oversight & Reporting (10%)

• Monitor key business metrics including revenue, profitability, lead generation, conversion rates, student retention, and team performance.
• Analyze business data and provide actionable recommendations to leadership.
• Develop weekly, monthly, and quarterly performance reports.
• Track departmental KPIs and identify opportunities for growth and efficiency.
• Support budgeting, forecasting, resource allocation, and profitability analysis.
• Assist leadership in making data-driven business decisions.

Key Performance Indicators (KPIs)Business Growth

• Revenue Growth
• Program Expansion Success
• New Initiative Implementation
• Partnership Development
• Market Expansion Progress

Operations

• Operational Efficiency
• SOP Compliance
• Process Improvement Implementation
• Team Productivity Metrics

Student Success

• Student Satisfaction
• Retention Rate
• Referral Rate
• Escalation Resolution Time

Team Performance

• Hiring Success Rate
• Employee Retention
• Team Productivity
• Training Completion

Financial Performance

• Profitability Improvement
• Cost Efficiency
• Resource Utilization
• Budget Adherence

Ideal Candidate ProfileRequired Experience

• 5+ years of Operations, Business Management, Project Management, or Growth Management experience.
• Proven experience leading and managing teams.
• Demonstrated success in scaling operations and improving business performance.
• Strong understanding of business metrics, financial reporting, and operational KPIs.
• Experience working directly with founders, business owners, or senior leadership teams.
• Experience building systems, processes, and accountability frameworks.

Highly Preferred

• Experience within EdTech, Education, Training, Coaching, or Service-Based Businesses.
• Experience managing remote or distributed teams.
• Experience leading business expansion projects.
• Experience launching new products, services, or business units.
• Strong understanding of marketing funnels, customer acquisition, and conversion metrics.
• Experience with CRM systems, dashboards, reporting tools, and business analytics.

Required Skills

• Business Operations Management
• Strategic Planning & Execution
• Financial Analysis & Business Metrics
• Market Research & Competitive Intelligence
• Business Expansion & Growth Strategy
• Team Leadership & Performance Management
• Recruitment & Talent Acquisition
• Project Management
• Process Improvement & Automation
• Data Analysis & Reporting
• Problem Solving & Decision Making
• Stakeholder Management
• Excellent Communication & Leadership Skills

Compensation

Salary: ₹43,000 – ₹50,000 per month (based on experience and demonstrated capabilities)

Timings: 6 AM - 2 PM IST

Performance Bonus: Quarterly performance-based incentives

This role is designed for a future Head of Operations who can help scale Speak Infinite into a leading global education and test preparation company.

Pay: ₹43,000.00 - ₹50,000.00 per month

Benefits:

• Work from home

Work Location: Remote