Business Operations Manager – Bahria Town, Rawalpindi

About JTR Prime Link Services

JTR Prime Link Services is the operational arm in Pakistan for JTR Holidays, a Dubai-based global travel and tourism company known for delivering exceptional travel experiences worldwide. Operating from our Rawalpindi office, JTR Prime Link Services supports core business functions including customer service, content management, and technical support.

JTR Holidays offers a wide portfolio of travel products and services such as tours, sightseeing experiences, attraction tickets, transfers, and complete holiday packages across international destinations. Through JTR Prime Link Services, we ensure seamless operations, high service standards, and continuous support to enhance customer satisfaction and global service delivery.

Job Summary

JTR Prime Link Services is seeking an experienced and hands-on Business Operations Manager to oversee and manage day-to-day travel and tourism operations. This role is full time and in-house and requires strong leadership, operational control, and deep understanding of tourism bookings, customer handling, and partner coordination.

The ideal candidate will ensure smooth operations across bookings, inquiries, calls, staff management, and supplier relationships while driving service excellence and revenue growth.

Key Responsibilities

• Oversee day to-day travel agency operations and ensure efficient workflows
• Manage tour, hotel bookings, and tour package operations from inquiry to confirmation
• Supervise and lead staff performance, schedules, and daily tasks
• Handle customer inquiries, calls, and key clients, resolving issues professionally
• Build and maintain strong relationships with B2B partners, hotels, and travel suppliers
• Monitor sales targets, analyze performance, and improve revenue outcomes
• Coordinate with internal teams to ensure smooth service delivery

Our Culture & Values

At JTR Prime Link Services, we work hard and play hard, maintaining a high-performing and collaborative culture. Our decisions and actions are guided by our six core values:

• Customer First – We prioritize customer satisfaction in every decision we make
• Push Boundaries – We challenge limits and continuously strive for improvement
• Critical Thinking – We analyze, question, and solve problems intelligently
• Build for Scale – We create processes and systems that support long-term growth
• Less is More – We value simplicity, efficiency, and focus
• Win as One – We work as one team and succeed together

What We Offer:

• Direct employment from the company.
• Above market salary.
• Financial and professional growth.
• Stable and secure job.
• Nice and friendly work environment.

Language Requirement: Advanced level of English speaking and writing is a minimum requirement which will be tested throughout the interview process.

Shift availability

• Day Shift

Walk-in Interviews location: Bahria Town Clock tower, Phase 7 Rawalpindi, Hamdan Plaza Kabul Restaurant Building 2nd floor office #1 JTR Prime Link Services.

JTR Prime Link Services https://g.co/kgs/YE9JaKk

Whatsapp: +971504740690

Website : www.jtrholidays.com

Job Type: Full-time

Job Type: Full-time

Pay: Rs75,000.00 - Rs200,000.00 per month

Work Location: In person