Qureos

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Business Operations Specialist

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  • Handling & solving all inquiries & complaints, Aiming to give a high standard of service as well as building up customer experience.
  • Assure proper handling of queries & complaints within the accepted service level.
  • Coordinating with other departments to maintain a high level of customer satisfaction.
  • Properly handles & solves customers' inquiries & complaints, whether verbal via phone or written via email or letters.
  • Conduct User Acceptance Testing (UAT) and other testing activities for new releases, change requests, and service integrations to ensure quality and functionality.
  • Communicate actively with other departments such as Cal center, Sales & business developments Accurately records all details of customers' inquiries & complaints for statistical and analytical purposes.
  • Close solved tickets and update relevant stakeholder when needed.
  • Participates in all company offered training sessions.



Requirements

  • Bachelor's degree in BA, BIS or equivalents
  • 0-2 Years of Experience
  • Computer & MO Literacy.
  • Ability to collaborate effectively across various departments.
  • Solid background to Company products & services.
  • Creating test cases documents.
  • Perform thorough investigation (Tech & business) to discover issues down to root cause.
  • Good knowledge of transaction processing within payment networks




Benefits

  • Embark on an exciting journey with the Fin-tech Experts.
  • Join a workplace that actively encourages and supports all talents.
  • A support system where you have a safe place to voice your opinion, share feedback, and be your true authentic self.
  • Join us in our mission to accelerate financial inclusion and make financial freedom accessible to all.

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