Customer Service Representative (English C1)

Job Summary:

The English CSR at FlairsTech will be responsible for delivering exceptional customer support to global clients. You will respond to inquiries, resolve concerns, and ensure a seamless experience across multiple communication channels, while adhering to FlairsTech’s service excellence standards.

Key Responsibilities:

• Handle customer inquiries via phone, email, chat, and/or social platforms in English.
• Assist customers with product/service information, account issues, billing, and troubleshooting.
• Follow up on customer cases to ensure full resolution and satisfaction.
• Accurately log and update customer records using CRM tools.
• Escalate complex or unresolved issues to the appropriate internal teams.
• Meet departmental KPIs including quality scores, productivity, and customer satisfaction.
• Stay updated on project knowledge, system enhancements, and client processes.
• Maintain a professional and positive attitude while managing customer interactions.

Qualifications:

• High school diploma or equivalent; university degree is a plus.
• Excellent English communication skills — written and verbal (B2/C1 level minimum preferred).
• Previous experience in customer service, call centers, or a similar role preferred.
• Strong computer literacy and ability to learn new systems quickly.
• Ability to work in rotating shifts including weekends and holidays (if required by the project).