Business Process Analyst

Come Join the City of Bellevue!

New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Job Summary

The Development Services Business Process Analyst will play a critical role in defining, developing, and administering improvements of our business processes and workflow using industry best practices. In this role you work to improve the usability of technology applications (such as permit tracking applications, automated reporting, and mobile applications) and provide direct support to end users. A key function of this position is the evaluation and implementation of new features and functions to support service delivery. The Process Analyst must also be able to test and troubleshoot software applications and develop reports as well as deliver end user training.

Essential Duties and Responsibilities

Business Process Analysis & Documentation

• Maps current business processes to provide a foundation for defining business activities. Uses business process maps to develop procedures, models, and operational processes.
• Develops and maintains procedures for maintaining information in systems. Researches available information and standards for maintaining such information, writes procedures, communicates, and collaborates with technical and non-technical staff and implements new procedures upon approval.
• Collaborates with Development Services departments on various process improvement projects to gather, analyze and translate customer feedback and business needs into technical specifications.
• Participates in related systems development efforts as needed to provide input and contributes to a comprehensive development strategy.

Troubleshooting

• Troubleshoot and quickly resolve issues with department supported software including but not limited to Amanda (permit tracking system), Bluebeam, SharePoint Office 365 applications, and Qualtrics.
• Effectively communicate, document, and track system-related issues until resolution.
• Responds to external customer survey inquiries and collaborates with cross departmental staff on issue resolution.

Technology Support, Testing & Projects

• Provides training and orientation for department staff in the use of related business systems and paperless permitting procedures.
• Coordinates department equipment requests, purchasing and tracking.
• Responsible for developing and carrying out test plans for business process and technology changes.
• Initiate, plan, and execute on small to medium technology and business projects.
• Creates and updates standard operating procedure documents and system user How To Guides for business processes and operations. Also develops documentation of system application configurations and changes.

Supervision Received and Exercised:

• Works under general supervision.
• No formal supervisory responsibilities but may lead or direct the work of project team members as appropriate.

Qualifications

Knowledge, Skills, and Abilities:

• Verbal, written, and interpersonal communication skills.
• Ability to solve complex analytical challenges, independently analyze information, and make recommendations based on analysis.
• Proven collaboration skills in reaching a team approach to accomplishing work.
• Proven ability to work in a customer service-oriented organization.
• Knowledge of project management practices and ability to effectively move a project forward.
• Ability to work independently and with a team.
• Ability to conduct data gathering and analyze information.
• Knowledge in the use of Development Services business systems including Amanda (permit tracking software), Bluebeam, Qualtrics, SharePoint, MyBuildingPermit.com and Microsoft Office Suite.

Education, Experience, and Other Requirements

• Graduation from an accredited four-year college with a degree in business information technology, project management or related field.
• Three or more years of relevant advanced-professional level experience leading process improvement efforts, business systems analysis, business process modeling, and evaluation of departmental business lines and service delivery systems.
• Or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities.

Supplemental Information

FLEXIBLE/HYBRID WORKING:

A hybrid work schedule is available for this position after an orientation period. Remote work for this position is subject to the department's operational needs and will be discussed with candidates during the selection process. Full-time remote work is not an available option. Once hired, employees must reside in the State of Washington and within reasonable commuting distance to Bellevue City Hall.

HIRING PROCESS
The City evaluates candidates based on the information provided in the online application only. Do not submit resumes and cover letters. To evaluate all candidates fairly and equitably, the City will make all applicants anonymous when we are screening the applications. We will redact information from our application such as your name, address, and other demographics. To help us, please complete the online application form as fully as possible.

• Answer the Supplemental Questions when requested which can be found on the Questions tab of the Job posting.
• We do not accept resumes and cover letters during the anonymous application screening stage, unless otherwise stated in the job description.
• Applicants advancing to the next stage may be required to provide a cover letter, resume, writing sample, and references.

CONDITIONS OF EMPLOYMENT

• All candidates will be required to establish employment authorization and identity at the time of hire. The City is not able to sponsor work visas.
• All positions require the completion of references checks, including at least one prior supervisor.
• Some positions may require completion of a criminal background check prior to start employment
• Some positions may require obtaining a commercial driver's license (CDL), licensures, or additional certifications.

At the City of Bellevue, you'll be part of a team committed to providing exceptional customer service, upholding the public interest and advancing the community vision. The six essential and enduring principles that guide our individual actions, our interactions, and our decision making in the City of Bellevue organization is: Exceptional Public Service, Stewardship, Commitment to Employees, Integrity, Innovation, and Diversity, Equity & Inclusion. You'll work in an environment that is innovative, collaborative, future focused, and committed to excellence. Bellevue welcomes the world. Our diversity is our strength. We embrace the future while respecting our past. It's what makes the City of Bellevue an exciting place to work, live, and explore.

Have we piqued your interest yet? Come join our team! The City of Bellevue supports workplace diversity. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetic information, disability, age, veteran status, or any other protected status. Persons needing assistance with the application process may call the Human Resources Office, at 425-452-6838 or recruiting@bellevuewa.gov. If you are invited to participate in the selection process and need ADA accommodations, please notify HR before you are scheduled for an interview or testing.

The City of Bellevue participates in the E-Verify program. Learn more about the E-Verify program.

For any technical difficulties with your application, please contact the NEOGOV support line at 855-524-5627.

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