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Business Process Analyst

Business Process Analyst

- (191748)

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story:' https://www.hdrinc.com/our-story'

Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

HDR is providing PM/CM services for the Los Angeles World Airports ATMP Landside Improvements Project. The project will deliver critical improvements to the roadways, streets, and thoroughfares in and around the Los Angeles International Airport (LAX) campus. HDR will assist with the management of projects throughout the design, preconstruction, and construction phases, from inception to closeout. HDR is proud to lead a strong team of world-class professionals to sculpt this project that is a key part of the infrastructure transformation ahead of the 2028 Olympics and will serve millions of travelers and Angelenos for decades to come.

We are seeking a talented and process-oriented Business Process Analyst to join our team to work with the construction project management information system (PMIS) to identify and update processes that produce key performance indicator (KPI) dashboards to monitor project performance. As a Business Process Analyst, you will be responsible for improving process efficiency by analyzing, documenting, and optimizing project processes to drive informed decision-making. You will work closely with stakeholders to identify bottlenecks, develop workflow improvements, and implement solutions using tools like process mapping to produce KPIs that measure progress against project objectives. Key skills include data analysis, stakeholder communication, and proficiency in Business Process Management (BPM) methodologies.

Responsibilities

Process Analysis & Modeling: Mapping current ("as-is") workflows and designing improved ("to-be") processes using flowcharting tools.
Efficiency Improvement: Identifying bottlenecks, inefficiencies, and risks to enhance project performance.
Documentation & Reporting: Creating, updating, and maintaining detailed process documentation, SOPs, and process improvement requirements.
Stakeholder Engagement: Collaborating with cross-functional teams to understand pain points, provide guidance, and manage process changes.
Implementation & Monitoring: Driving the adoption of new processes and monitoring key performance indicators (KPIs) to measure success.
Agile Execution: Use an agile / iterative, flexible approach to update processes that produce key performance indicator (KPI) dashboards focusing on delivering small, functional increments of work, rapid adaptation to change, and intense collaboration.

#LI-JF1

Keywords: Business Analyst, Process Analysis, Business Process Management (BPM), Agile,

Preferred Qualifications

Analytical Thinking: Ability to analyze workflows and define processes.
Process Modeling Tools: Proficiency in tools such as Microsoft Visio, Lucidchart.
Communication & Collaboration: Strong verbal and written communication skills to work with various project functions.
Problem-Solving: Proactive identification of process improvement requirements.
Methodology Knowledge: Familiarity with Six Sigma, Lean, or Business Process Management (BPM) frameworks.
Education: Bachelor’s degree in business, Engineering, Information Systems, or a related field.
Experience: A minimum of 5 years experience in business analysis, project management, or process improvement roles.

Required Qualifications

Bachelor's degree in Computer Science, Management Information Systems, related technical area, or the relevant combination of education and relevant experience
A minimum of 3 years of recent experience in business analysis, including requirements elicitation and documentation, a minimum of 3 years of recent experience in Information Technology
Experience with process improvement methods and tools
Proficient in MS Office Word, Excel, Project, Visio, Outlook, PowerPoint
Knowledge and practical experience in requirements gathering and use case documentation
Exceptional listening, oral and written communication skills including the ability to facilitate interactive sessions with business and technical subject matter experts and deliver briefings at management level
Proven success in the following competencies: analysis and reporting, business planning and management, communication and presentation, customer focus and relationship building, champion for change, influencing, information and technology proficiency, leadership, problem solving and decision making
Ability to interact effectively at all organizational levels, function in a team-driven environment and manage conflict effectively and constructively
Effective time management and organization skills to be able to set expectations, multitask, meet aggressive deadlines and prioritize appropriately
Ability to manage and excel in an ambiguous, frequently changing environment
Ability to take self-directed actions within broad goals and direction

What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.

Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) $75,000 - $108,000

Primary Location:

United States-California-Los Angeles

Industry:

Construction, Project Controls & Design/Build

Schedule:

Full-time

Employee Status:

Regular

BusinessClass:

Project Controls

Job Posting:

Mar 12, 2026