Business Process Analyst

The Overview
Improve how work gets done: map current processes, find inefficiencies, and design clearer, faster, cost‑effective workflows that teams can actually follow.

What you’ll do

• Map and document current business processes (AS‑IS) and design improved processes (TO‑BE).
• Run workshops and interview stakeholders to gather requirements, pain points and success criteria.
• Analyse process performance using data (cycle time, handoffs, error rates) and recommend measurable improvements.
• Create process maps, SOPs, RACI matrices, and clear step‑by‑step procedures.
• Identify automation opportunities and work with IT to implement RPA, workflow tools or ERP enhancements.
• Support change management: communicate changes, train users and monitor adoption.
• Define KPIs, build dashboards and report on process health and continuous improvement outcomes.
• Assist with process governance, compliance checks and audit readiness.
• Lead small improvement projects and coordinate cross‑functional teams for implementation.
• Document lessons learned and maintain process documentation library.

Who we’re looking for

• Bachelor’s degree in Business, Engineering, IT, or related field.
• 2–5 years experience in process improvement, business analysis or operations; experience in GCC/Doha is a plus.
• Skilled in process mapping tools (Visio, Lucidchart), process improvement methods (Lean, Six Sigma, Kaizen) and basic data analysis (Excel, Power BI).
• Good stakeholder management, facilitation and presentation skills.
• Strong attention to detail, problem‑solving mindset and practical, results‑oriented approach.
• Experience with ERP/CRM systems, RPA tools or workflow platforms is advantageous.
• Certifications (CBAP, Six Sigma, Lean) are a plus.
• Clear communicator in English; Arabic useful but not required.

Why you’ll like it

• Direct impact on efficiency and team productivity.
• Cross‑functional role with exposure to strategy, IT and operations.
• Opportunities for training, certifications and career growth.

Job Type: Full-time

Pay: QAR30.00 - QAR65.00 per hour

Expected hours: 40 per week

Work Location: In person