Business Process Analyst 3

What You'll Do:

This position serves as a lead business analyst for the Office of Information Technology (OIT) Enterprise Shared Solutions (ESS) eLicense Professional Licensure Service (eLicense Ohio) service & teams. Requires extensive knowledge of information technology, business systems analysis & design, requirements analysis. Extensive knowledge of the boards & commissions, professional & occupational licensing, li-censure processes is preferred but not required. This position is a lead worker who may also be responsible for delegating & overseeing the activities of peer & lower-level Business Process Analysts, contract Business Analysts & other staff assigned to the service areas & operations.

Job duties include:

Independently working &/or leading a team of peer & lower-level Business Process Analysts, contract Business Analysts, or other staff:

Capture, Document & Analyze Requirements: Gathers & analyzes information from stakeholders, business owners, customers, & management for implementation of eLicense Ohio &/or other IT solutions as needed. Identifies, documents, & analyzes business requirements. Creates business process flows & flowcharts. Reviews & analyzes technical solutions (functional & technical design documents) for business fit. Prepares &/or reviews final requirements documentation for System Integrator &/or Managed Services Provider developers.

Enhancement & Incident Prioritization: Validates completeness & accuracy of tickets, gathering relevant facts & details to triage & prioritize customer enhancement & incident tickets. Reviews & categorizes tickets as incident or enhancement & provides evidence to support categorization as needed.

Customer & User Engagement: Establishes & maintains effective working relationships with licensing agencies, boards, & commissions utilizing the solutions; considers, evaluates, & provides advice to users regarding options, cost, feasibility, & time to completion for solution enhancements &/or projects. Provides support & training to new & existing customer agency users. Conducts demonstrations for current & prospective customers & stakeholders.

Release Management & Coordination: Coordinates release activities with stakeholders, management & operations team. Coordinates stake-holder acceptance testing, managing stakeholder expectations, setting schedules, documenting & communicating results to ensure successful releases. Creates test plans & executes test cases & documents & communicates results. Interacts with stakeholders to assess feedback & measure the acceptance of delivered solutions.

Administrative & Other Functions: Performs administrative functions including but not limited to planning, scheduling, & reporting on projects & activities for the service areas. Follows & researches pro-posed legislation to assess & determine potential impacts. Identifies opportunities for Enterprise Shared Solutions (ESS) to align & add value to DAS solutions, services, & operations. Solicits & coordinates with team members & stakeholders to develop service strategy & plans for current & future functionality. Other administrative functions as needed.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

• Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Knowledge:

1. Business systems analysis
2. Oral & written communication tools & techniques
3. Customer support & personal ser-vice
4. Project management & lifecycle methodologies
5. Requirements capture, documentation, & analysis
6. Business process modeling methods & techniques
7. Technical writing & documentation practices
8. Extensive knowledge & understanding of professional & occupational licensing & licensure processes.
9. Understanding of boards & commission’s structure & functions
10.Salesforce platform
11.Salesforce configuration - page layouts, creating objects, adding fields, security.
12.Document Management concepts
13.User training & development

Skills:

14. Salesforce platform
15. Salesforce reporting framework
16. Updating Salesforce roles/user profiles
17. Creating & modifying document templates
18. Reading comprehension
19. Assuring quality
20. Identifying & specifying business requirements
21. Operation analysis
22. Time management
23. Facilitating meetings
24. Troubleshooting
25. Critical thinking
26. Complex problem solving
27. Use of use of personal computer & associated hardware/software

Abilities:

28. Define problems
29. Collect data
30. Establish facts & draw valid conclusions
31. Prepare meaningful, accurate, & concise reports
32. Stay abreast of current technologies in area of IT assigned
33. Communicate effectively
34. Manage multiple demands or tasks on projects

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.