Business Support Associate

About Commercial Bank Of Qatar

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services.

We believe in empowering our employees, providing them with opportunities for growth and professional development.

By Joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.

Join us in shaping the future of banking!

Job Summary

• To conduct the initial checks of applications & borrower’s eligibility through CRDB/CRM/ Cb-net for company listing/ credit policy before creating the application in LWF
• To capture Personal Loan and Credit Card applications through LWF system
• Application amendments as per Credit Reviewer comments
• Scanning of documents, amendments in CRM and signature verification
• Quality assurance calls to the customers before onboarding
• Creation of UTD for all approved applications & CRDB notes
  
  

Key Accountabilities

• Conduct the initial checks for PL / CC / Mortgage loan applications assigned and ensure the accuracy of data as well as the completeness of documents as per the laid down procedures & guidelines.
• Verify customer’s signatures by accessing Banqit system.
• Scan the supporting documents and attach to the respective applications in the agreed sequence.
• Responsible to run Credit Bureau Report (CBR) through LWF / QCB portal and attach to the application as PDF document.
• Conduct initial checks of customer’s financial details, Blacklist Status, alerts/notes by accessing CRDB/CRM
• Responsible to capture initial comments / observations for next level review
• Responsible to handle all re-work applications submitted by the business with documentary proof / justification
• Achieve the daily / monthly target & handle extra volume assigned by the line manager
• Provide regular feedback for application quality, system related issues and suggest improvements to team leader & line manager
• Handle special tasks assigned by the line manager / unit head as & when required
• Back-up for handling document scanning & card stock, whenever required
• Ensure the strict implementation of policies, procedures, instructions & circulars related to PL, VL, CC & other retail products.
• Allocation for credit cards and signature verification application to reviewers as per the business requirement, maintaining MIS / report of credit card.
• Assigning Documentum requests from the business to other Associates.
  
  

Qualifications

• 2 – 4 years’ relevant experience in Retail Banking.
• Bachelor Degree in Business Administration, Commerce or equivalent
  
  

Why Commercial Bank?

• Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
• An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
• Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.
• A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
• Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
• A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual’s unique perspective
  
  

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.

Disclaimer

We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.