Business Support Manager

Grade: L3

Location: Lahore

Last Date to Apply: October 1st 2025

What is Business Support Manager?

The Business Support Manager plays a critical role in ensuring smooth business operations by providing strategic and operational support to carrier sales teams. This role focuses on process optimization, performance tracking, stakeholder coordination, and operational efficiency to drive business success. The position requires strong analytical, problem-solving, and communication skills to support business strategies and enhance productivity.

What Does Business Support Manager Do?

Key Responsibilities:

• Develop and implement business support strategies to streamline processes and improve operational efficiency.
• Work closely with C&IB teams to provide data-driven insights, reporting, and performance tracking.
• Ensure seamless coordination between internal departments , including finance, marketing, operations, and customer support.
• Monitor key performance indicators (KPIs) and prepare reports for senior management.
• Manage budgeting, forecasting, and resource allocation to optimize business performance.
• Identify operational challenges and recommend solutions to improve workflow and efficiency.
• Support sales teams with contract management, compliance, and administrative tasks.
• Assist in the development and execution of business plans and strategic initiatives .
• Drive process automation and the use of technology to enhance productivity.

What are we looking for and what does it require to be Business Support Manager?

Key Deliverables:

• Ensure 100% achievement of operational and performance KPIs .
• Enhance business process efficiency through automation and workflow improvements.
• Provide accurate and timely business insights for decision-making.

Qualifications & Experience:

• Bachelor's or Master's degree in Business Administration, Finance, or a related field .
• 5+ years of experience in business support, sales operations, or process management.
• Strong expertise in business analytics, reporting, and financial management .
• Experience in enterprise sales support, telecom, or IT industry is preferred.

Key Skills & Competencies:

• Strong analytical and problem-solving skills.
• Excellent stakeholder management and cross-functional coordination.
• Proficiency in MS Excel, Power BI, CRM, and reporting tools .
• Ability to optimize processes and improve efficiency .
• Strong communication and decision-making skills.

Why Join Jazz?

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75+ million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.