Business Support Manager

Job Title

Business Support Manager

Location

Jeddah, Saudi Arabia

Job Summary

The Business Support Manager shall be responsible for driving organizational excellence across a diversified group operating in Shipping, Logistics, Supply Chain, Marine, Construction, Hospitality, Tourism, and Environmental Services sectors.

The role shall ensure the development, implementation, and governance of an Integrated Management System (IMS), while supporting strategic growth, regulatory compliance, operational readiness, and continuous improvement. The position shall act as a central coordination function between executive leadership, operational teams, and external stakeholders to ensure sustainable, compliant, and high performing business operations.

Educational Qualification

• Bachelor's Degree in Business Administration, Quality Management, Engineering, Operations, or related field (Mandatory)
• MBA or other Master's Degree (Advantageous)
• NEBOSH or equivalent Health & Safety certification
• ISO Lead Auditor or Internal Auditor certification in ISO 9001, ISO 14001, ISO 45001, ISO 22000
• HACCP Certification
• Lean Six Sigma Certification (Yellow/Green/Black Belt)

Experience Required

• 5-8 years of relevant experience in:
• Business Development
• Quality Management
• Shipping & Marine / Logistics & Supply Chain / Construction / Hospitality & Tourism / Environmental Services
• Compliance & Licensing
• Strong experience in Integrated Management Systems (IMS) SOP development and process optimization, KPI design, Auditing & compliance, and Regulatory compliance within Saudi Arabia
• Knowledge of Saudi regulatory bodies and operational compliance
• Excellent communication, presentation, and stakeholder management skills
• Advanced reporting and documentation skills

Duties & Responsibilities A. Business Development & Strategic Support

• Support executive leadership in corporate transformation and organizational restructuring initiatives across all sectors.
• Build and maintain strong relationships with clients, government entities, consultants, and strategic stakeholders.
• Identify and support business opportunities within: Shipping & Marine, Logistics & Supply Chain, Construction, Hospitality & Tourism, Environmental Services
• Participate in client engagements, proposals, feasibility assessments, and mobilization strategies.
• Support commercial proposals, scope development, and client presentations.
• Ensure seamless transition from business acquisition to operational execution across all sectors.

B. Integrated Management System (IMS) & Governance

• Ensure full compliance with QHSSE, environmental, & food safety regulations across all sectors.
• Develop, implement, and maintain company wide manuals, SOPs, policies, code of conducts, procedures, and work instructions.
• Standardize workflows across departments to improve consistency and service quality.
• Implement and enforce Health & Safety (H&S) standards in: Marine and shipping operations, Construction sites, Logistics and storage facilities, Hospitality and catering environments and Environmental Services
• Ensure compliance with local regulatory authorities and international standards.
• Maintain continuous audit readiness and compliance assurance.
• Establish & maintain document control systems to ensure proper versioning, approvals, and accessibility.
• Align company procedures with ISO, HACCP, HSE, and client compliance standards.
• Ensure readiness for internal and third party audits.

C. Audits & Assurance

• Lead and conduct internal audits across all departments and sectors as well as operational inspections, and compliance reviews.
• Identify risks, non conformities, and operational gaps.
• Implement and monitor CAPA, RCA, and continuous improvement measures.
• Coordinate external audits (second party & third party) and certification processes.
• Ensure compliance with MOMRAH, SFDA, Civil Defense, municipality, and HSE requirements.

D. Risk Management & Business Continuity

• Establish and implement Enterprise Risk Management (ERM) frameworks across all sectors.
• Conduct HIRA assessments for operational and project environments.
• Develop and implement Business Continuity Plans (BCP) and emergency preparedness strategies.
• Ensure operational resilience across diversified business units.

E. KPI, Performance & Operational Excellence

• Develop sector specific and group wide KPIs, SLAs, dashboards and reporting templates for all operational departments.
• Monitor performance across all sectors and identify improvement opportunities.
• Drive Lean Six Sigma based continuous improvement initiatives.
• Ensure consistent service quality and compliance across diversified operations.
• Track performance metrics, identify trends, and report key findings to management.
• Conduct monthly KPI review meetings with department heads.
• Monitor service quality, productivity, customer satisfaction, and compliance performance.

F. Training & Capability Development

• Develop and deliver training programs tailored to sector specific requirements:
• Safety training for construction and marine operations
• Food safety training for hospitality and catering
• Compliance and operational training for logistics and environmental services
• Build organizational capability in QHSSE, compliance, and operational excellence.

G. Licensing & Operational Readiness

• Coordinate licensing, approvals, and permits required for new projects and ongoing operations across all sectors.
• Liaise with stakeholders for safety approvals, municipality inspections, and operational permits.
• Support pre opening activities, mobilization plans, and readiness checklists.
• Ensure all locations meet operational, quality, and safety requirements before launch.
• Support inspections, certifications, and operational launches.

H. Continuous Improvement

• Drive process improvement initiatives across all service areas.
• Conduct root cause analysis for recurring issues and service failures.
• Develop training modules for SOP compliance, quality awareness, and service standards.
• Coach department teams on best practices and audit readiness.
• Lead improvement projects to reduce waste, delays, complaints, and operational risk.