BUSINESS SUPPORT SPECIALIST

Business unit Purpose:
Linencraft is the region*s leading provider of industrial laundry services, processing over 500,000 linen and garment pieces daily. The business serves a diverse customer base that includes over 45 airline clients, 85 hospitality and healthcare customers, 4 institutional clients, 24 dedicated laundry outlets, and multiple hotel on-premises laundries. Operating within a high-volume, time-critical, and quality-sensitive environment, Linencraft*s operations span across complex laundry processes, dry cleaning, and logistics workflows.

Job Purpose:
The job holder is responsible to provide analytical and administrative support that enables the effective execution of initiatives within the Business Support Division. The role focuses on enhancing operational efficiency, supporting business case development, driving data-informed decision-making, and ensuring compliance with internal processes and external standards*'all in alignment with Linencraft*s goals for performance improvement and sustainable growth.

Key Result Areas:
1.Provide analytical and administrative support in the development and execution of business strategies aimed at revenue growth, cost optimization and operational efficiency.

2.Assist in preparation of business cases for new projects, service, or customers by gathering relevant data and conducting analysis, and performing due diligence to support informed decision making.

3.Maintain and periodically review business policies and standard operating procedures to ensure relevance, compliance, and opportunities for continuous improvement.

4.Develop and maintain analytical reports and dashboards using data from production systems and the Laundry Management System (LMS) to share actionable recommendations based on findings.

5.Compile and maintain balanced scorecards and monthly performance dashboards to track key performance indicators (KPIs) for management review and business planning.

6.Assist in project management activities by tracking progress, coordinating timelines and deliverables with internal teams, to ensure timely execution of initiatives.

7.Participate in evaluating operational workflows and recommend process improvements to enhance service delivery, efficiency, and resource utilization.

8.Prepare clear, well-structured business documents, reports, presentations, and technical content to support internal communication and strategic initiatives.

Adhere to all relevant quality, health, safety, and environmental policies and procedures to ensure alignment with organizational and regulatory standards.

Job Context:
The jobholder plays a critical role in driving operational efficiency by providing comprehensive administrative, analytical, and project coordination support to the Senior Manager Business Supp. This role is instrumental in supporting the execution of key business initiatives, analysing operational data, preparing reports and presentations, and facilitating effective interdepartmental collaboration. The job holder is expected to actively contribute to continuous improvement initiatives and support efforts that enhance productivity, optimize processes, and align with the company*s strategic goals of sustainable growth and service excellence.

Minimum Education, Experience and Skills:
Education Qualification:
Bachelor*s Degree or equivalent, preferably in Business Administration, Hotel Management, Industrial Engineering or related field.

Work Experience:
Minimum 6 years of experience in a performance improvement/ operations efficiency / administrative or operational support role.

Proven experience in analysing, interpreting, and resolving complex data sets in large-scale operational environments.

Strong background in business writing and technical reporting, including preparation of clear business documents, analytical reports, and executive presentations.

Skills:
Excellent organizational and time-management skills

Ability to manage multiple tasks and projects under tight deadlines.

Strong verbal and written communication skills for effective interaction with cross-functional teams and senior stakeholders.

Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Power BI) and other relevant software tools for data analysis and reporting.

Understanding of statistical concepts and financial/accounting principles.

Self-motivated, with the ability to work independently and collaboratively in a fast-paced, dynamic environment.

Strong problem-solving mindset with a commitment to continuous improvement.

High level of accuracy and attention to detail in all work deliverables.

Valid UAE Driving License is an advantage.