Business Systems Analyst

The Granicus is seeking a proactive and detail-oriented Systems and Procurement Analyst based in India, with strong technical expertise across business systems such as Salesforce, NetSuite, and Wrike, and a strategic mindset for managing SaaS procurement and vendor relationships. This hybrid role blends day-to-day systems administration with responsibilities around software contract analysis, renewal strategy, and vendor negotiations. The ideal candidate will ensure system stability and data integrity while playing a key role in managing our SaaS portfolio — helping the business get maximum value from its technology investments. #India

• Administer and maintain core CRM & ERP business systems including Salesforce, NetSuite, Wrike, and related integrations via Workato.
• Manage user roles, permissions, configurations, and workflows to meet operational needs.
• Troubleshoot system issues, resolve tickets, and support end users across departments.
• Coordinate with internal stakeholders and external vendors to implement system enhancements.
• Maintain documentation related to systems configuration, processes, and integrations. Procurement & SaaS Management
• Monitor and analyze SaaS application usage to identify optimization opportunities and reduce redundant spend.
• Own the lifecycle of software renewals — assess value, forecast needs, and develop cost-saving strategies.
• Review and negotiate vendor contracts in collaboration with Legal and Finance teams.
• Evaluate new software solutions, conduct ROI analysis, and guide stakeholders in tech selection decisions.
• Maintain a centralized inventory of business applications, licenses, renewal dates, and contract terms.

• Bachelor’s degree in Information Systems, Business Administration, or related fields.
• 5+ years of experience in systems administration or business systems management.
• Familiarity with Salesforce, NetSuite, Wrike, and Workato (or similar platforms).
• Experience managing or influencing software procurement, renewals, or vendor negotiations.
• Excellent problem-solving skills, especially in technical or cross-functional contexts.
• Strong communication and documentation skills, including stakeholder-facing presentations.
• Systems configuration and technical troubleshooting
• SaaS contract and vendor management
• Cross-functional communication and negotiation
• Analytical thinking and cost optimization
• Process documentation and continuous improvement.

• Prior experience with SaaS spend analysis and procurement operations.
• Background in IT asset management or contract lifecycle management.
• Certification in Salesforce Admin, NetSuite Admin, or related systems.

• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be
  a part of our journey.
• A few culture highlights include – Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and
  sometimes difficult issues ranging from mental health to work-life balance and current affairs.
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.
• We bring in special guests from time to time to discuss issues that impact our employee
  population

• We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally. We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here.

Flexibility & Balance

• Paid Time Off– Take the time you need to rest, recharge, and live your life.
• Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
• Work From Home Reimbursement – Support a productive home office environment.

• Private healthcare benefits - Comprehensive coverage for you and your family.
• On-Demand Mental Health Support – Access to Headspace and other wellness tools.
• Fitness Reimbursement & Cycle Program – Stay active, your way.
• Critical Illness and Life Insurance Benefits

• Paid Parental Leave - For both birthing and non-birthing parents.
• Pension plan with employer contributions

• Online Learning Platforms – Fuel your professional development.
• Competitive Salary & Bonuses – Your contributions are valued and rewarded.