Business Systems Analyst

At Smith Douglas Homes, we pride ourselves on being one of the fastest growing, privately owned homebuilders in the country. We are looking for an experienced Quality Assurance/Release Manager to join our growing team at our Woodstock GA based Support Center. Smith Douglas Homes is proud to offer a competitive compensation and benefits package to our employees as well as a family type work environment.

Position Summary:

The Business Analyst is responsible for analyzing business processes, identifying improvement opportunities, and supporting organizational effectiveness through data-driven insights and process optimization. This role serves as a liaison between stakeholders and technical teams to ensure business requirements are clearly defined and implemented.

Essential Functions & Responsibilities:

• Requirements Gathering: Collaborate with stakeholders to elicit, document, and validate business requirements for new initiatives and system enhancements.
• Process Analysis: Conduct detailed analysis of existing workflows, identify inefficiencies, and recommend improvements using industry-standard methodologies.
• Documentation: Prepare clear and comprehensive documentation, including process maps, functional specifications, and user stories.
• Solution Design Support: Work with IT and development teams to translate business needs into technical solutions.
• Testing & Validation: Assist in creating test plans, performing UAT (User Acceptance Testing), and validating deliverables against requirements.
• Change Management: Communicate process changes and provide training to ensure smooth implementation.
• Continuous Improvement: Monitor KPIs and suggest enhancements to maintain alignment with organizational goals.
• Change Advisory Board: Work with IT Development and key stakeholders to prioritize and help manage the biggest impact changes for the company.

Minimum Job Requirements:

Required Qualifications

• 3+ years of experience in business analysis, systems analysis, and process improvement
• Visio, Lucidchart, or similar for process mapping
• Jira, Azure DevOps, or similar for requirement tracking
• Confluence, SharePoint, or similar knowledge repositories
• Process mapping and workflow design
• Basic database concepts (tables, relationships, data models)
• Project lifecycle methodologies (Agile, Waterfall, Hybrid)

Soft Skills/Core Competencies

• Analytical Thinking & Problem Solving
  • Breaks down complex problems into manageable components
  • Uses data-driven approaches to identify root causes and recommend solutions
  • Demonstrates critical thinking in evaluating alternatives
• Business Acumen
  • Understands organizational structure, goals, and industry trends
  • Aligns recommendations with business priorities and financial impact
  • Maintains awareness of compliance and regulatory requirements
• Communication & Influence
  • Clearly conveys ideas through written documentation and verbal presentations
  • Adapts communication style to diverse audiences (technical and non-technical)
  • Maintains consensus and influences decision-making without formal authority
• Stakeholder Engagement
  • Establishes strong relationships across departments
  • Actively listens and incorporates feedback into requirements
  • Manages expectations and resolves conflicts constructively
• Technical Proficiency
  • Proficient in Microsoft Office Suite and process modeling tools (e.g., Visio)
  • Familiarity with data analysis tools and basic SQL preferred
  • Understands system development lifecycle and agile methodologies
• Project & Change Management
  • Plans and prioritizes tasks to meet deadlines
  • Supports change management initiatives with clear communication and training
  • Demonstrates adaptability in dynamic environments

Education

• Bachelor's degree in business administration or information systems preferred

We are an equal employment opportunity employer and a certified Drug Free Workplace.

About Smith Douglas Homes:

New home builder, Smith Douglas was recently recognized by Builder Magazine as the 32nd largest builder in the Builder Top 100 Rankings. With over 40 years of industry experience, our mission is to enhance people’s quality of life, providing our customers with the opportunity to own a quality-built, value-packed new home. Through our proven, disciplined operations, we reduce costs and deliver quality craftsmanship, which translates into a well-constructed and affordable home.

We are proud to be a Certified Great Place to Work!

Our mantra: “It’s amazing what you can accomplish when you don’t care who gets the credit!”