Business Unit Manager (IMS)

OBJECTIVE/ PURPOSE OF THE JOB:

This management level role is mainly responsible for overseeing and managing all operations activities in IMS Line. In this position, the BUM ensures continuous growth and generation of revenue by making the sales & marketing plan in line with the principal strategy and work rigorously on execution of the same on timely manner. The Unit Manager contributes at an expert level to meet medium to long-term objectives He/she partners with stakeholders in developing and defining departmental priorities in order to continually improve sales processes by streamlining and optimizing the sales process, managing CRM data, performing sales forecasting, leading a team of sales operations professionals.

KEY RESPONSIBILITIES

• Researching and understanding the medical imaging market, including trends, competitors, and customer needs.
• Developing and implementing effective sales strategies to promote medical imaging products and services.
• Solves complex escalated problems referencing established principles thereby ensuring complete customer/supplier satisfaction and contributing towards developing customer loyalty and principal retention.
• Interface with Finance & logistics team to ensure on-time deliveries of products and collections of payments from customers and goods ordering and payments to suppliers
• Establish close relationship with key customers.
• Identifies, gathers & defines the customers product requirement
• Handles all customer related complains and comes up with solutions.
• Prepares technical & commercial proposals & offers
• Ensure proper transfer of information from clients to suppliers and vice versa.
• Informs Suppliers of any adverse product performances to take suitable action on time.
• Update clients of latest product releases and other developments.
• Develop good relationships with Supplier’s Logistics and management team
• Responsible for assigning short term & long-term goals for staff under the section.
• Responsible for planning and monitoring inventory
• Responsible for reviewing and acting on proper expiry management of products.
• Ensure complete customer satisfaction through timely invoicing, deliveries
• Review receivables & payables regularly and communicate with end-users
• Negotiate better pricing & offers with suppliers.
• Provides Finance Team with all assistance to ensure proper collection of receivables and transfer of payables.
• Draw up regular special offers & packages to increase revenue.
• Monitors internal stock level to maintain proper supply chain.
• Prepare yearly forecasts & budgets and draw up weekly/monthly action plans to achieve the same.
• Coach, mentor & motivate sales team.

JOB REQUIREMENT

• University Degree with a background preferred in Health care or any related field.
• MBA or similar Diploma courses in marketing or Administration is desired
• In-depth knowledge of medical imaging technologies, including Cath-Labs, MRI, CT scans, PET/CT, SPECT/CT, ultrasound, and other diagnostic imaging equipment.
• Should have strong communication & negotiation skills.
• Should be able to work under pressure to meet deadlines and be able to multitask
• Minimum of 8 years’ experience handling similar product range and specialties
• Well versed in English language, knowledge of Arabic is an added advantage.
• Computer proficiency level required: Advanced knowledge in MS Office suite
• Driving: Valid GCC driving license required.