Butler

Organization

Miraval The Red Sea

Job Title

Butler

Department

Rooms Division

Reporting To

Assistant Villa Manager

Responsible For

N/A

Key Service Partners

• Housekeeping
• Culinary
• Spa
• Engineering
• Wellness
• Transportation

General Role

As a Butler at Miraval The Red Sea, your role is to deliver bespoke, intuitive, and heartfelt service tailored to each guest's needs. You embody the essence of mindful hospitality-anticipating preferences, personalizing experiences, and ensuring that every moment reflects Miraval's values of empathy, integrity, and wellbeing. You are a trusted ambassador of our purpose: to care for people so they can be their best.

Key Responsibilities

• Provide seamless, personalized service from pre-arrival to departure, ensuring an exceptional guest journey.
• Anticipate guest preferences and deliver thoughtful touches aligned with Miraval's philosophy of mindfulness and wellbeing.
• Coordinate with relevant departments to fulfill guest requests promptly and flawlessly.
• Handle VIP arrivals, special amenities, and in-room service setups with attention to detail.
• Maintain confidentiality, privacy, and professional discretion at all times.
• Ensure all guest areas and rooms are checked for readiness prior to arrival.
• Keep up-to-date guest profiles and record preferences for future stays.
• Liaise with Front Office, Housekeeping, and Culinary to ensure service consistency.
• Manage in-room dining coordination and setup for private experiences.
• Communicate effectively across departments to deliver seamless experiences.
• Support Front Office colleagues in creating a mindful, calm, and professional environment.
• Report guest feedback, maintenance issues, or service gaps promptly to management.
• Uphold Miraval's standards of mindfulness, empathy, and respect in every interaction.
• Maintain personal grooming, posture, and language that reflect serenity and professionalism.
• Embody the "Miraval way" of authentic connection and attentive care.

Qualifications

• Diploma or degree in Hospitality or related field.
• Minimum 2 years' experience in a luxury hotel or resort, preferably in Butler or Guest Relations role.
• Excellent communication and interpersonal skills.
• Fluent in English; Arabic and additional languages are a plus.
• Strong organizational and anticipatory skills with genuine passion for service and wellbeing.

Physical Demands (IF ANY)

• Standing and walking for extended periods; occasional lifting of service trays or luggage.

Work Environment

• Wellness destination resort located on Shura Island, Red Sea.
• Indoor and outdoor work environments as required.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality