Butlers Manager - Guest Relations - Jumeirah Saadiyat Island

About the Job

An exciting opportunity has arisen for a Butler Manager to join Jumeirah Saadiyat Island.

Responsibilities

• The Villa Manager is responsible for the daily operation of Guest & Butler Services in the hotel and Villas to achieve guest satisfaction through high level of management & proactive leadership and coordinating services that directly influence the guest experience in Rooms Division. Having responsibility for the ultimate service we provide in the Villas for our guests.
• Lead, motivate, and continuously develop the team to maximize productivity, departmental revenue, guest satisfaction, and department COS scores.
• Recognize all repeat and important guests, build rapport, develop personal guest contact, obtain preferences, and proactively anticipate guest needs and requirements.
• Handle escalations and concerns, resolve them, and notify the proper areas and responsible persons to guarantee a memorable experience for guests.
• Oversee and lead the team efficiently and ensure all Butlers report to their daily assignments on time and are properly groomed and dressed according to Jumeirah grooming standards.
• Monitor VIP guest/customer arrivals and inspect Villas to ensure special arrangements are ready upon arrival. Coordinate with other departments, notably front office, to manage VIP guest requests.

About You

• 2-3 years of experience in luxury hospitality, butler services, guest relations, or facilities operations within high-end hotels, private residences, or premium service environments.
• Strong leadership and operational skills, with a solid understanding of health & safety standards, service excellence, and day to day coordination of staff, maintenance, and guest requirements.
• Highly organized and discreet professional with excellent communication, problem solving abilities, and resilience in fast paced, service driven environments.

Benefits

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance based incentives tailored to your role
• Competitive tax free salary paid in UAE Dirhams (AED)