Cabin Services - Manager Cabin Crew

• Closing date: 22-Sep-2025

About Your Job

As Manager Cabin Crew, you will lead a team of Performance Managers to develop, manage, evaluate the performance of Cabin Crew in line with Company objectives. You will provide essential strategic support to Senior Management to identify, implement and analyze initiatives and processes to meet and exceed departmental objectives.

Your specific tasks include:

• Lead a team of Performance Managers accountable for the performance of Cabin Crew onboard and provide coaching when required.
• Ensure inflight safety and service standards are consistently represented.
• Manage Cabin Crew performance levels ensuring decorum is maintained in accordance with Company standards.
• Evaluate and assist with the development of in-flight services, safety procedures and product enhancements to support business objectives.
• Provide coaching and guidance to Cabin Crew to support them to meet their defined Key Performance Indicators and fulfill career progression.
• Liaise with relevant stakeholders to assess training needs and propose trainings as required.
• Determine appropriate selection criteria for prospective Cabin Crew and strategize manpower development for Cabin Crew.
• Establish Key Performance Indicators ensuring that they are appropriately implemented and communicated to all Crew.

About You

• Bachelor’s Degree with minimum 8 years of job-related experience is required
• An ideal candidate should have at least 8-9 years experience in a Cabin Services Supervisory role or similar of which at least 2 years as Manager.
• A degree in Public Relations, Performance Management or a related field from an internationally recognized institution is preferred.
• Experience working as a Cabin Crew Performance Manager and flying as Cabin Crew in a legacy airline would be an advantage.
• You must have a strong command of the English language and Business Communication skills.
• You should have excellent people management and leadership skills with the ability to delegate work, set clear directions and manage workflow; strong mentoring/coaching skills to motivate the team and achieve outstanding results.
• You should have strong analytical and problem-solving skills with the ability to use logic and reasoning in identifying as well as approaching problems.
• You must have a high level of ethical standards, attention to detail, good judgement and decision-making skills.
• You must be willing to relocate to Doha.

About Qatar Airways Group

Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.

Qatar Airways was awarded Skytrax Airline of the Year an unprecedented 9 times - 2011, 2012, 2015, 2017, 2019, 2021, 2022, 2024 and 2025.

In 2025, Qatar Airways was awarded ‘Airline of the Year’, ‘World’s Best Business Class’, ‘World’s Best Business Class Airline Lounge’ and ‘Best Airline in the Middle East’.

Qatar Airways currently flies to nearly 170 destinations worldwide, connecting through its Doha hub, Hamad International Airport, the ‘World’s Best Airport’, as voted by voted by Skytrax in 2021, 2022, and 2024. In 2024, Hamad International Airport also received the ‘Best Airport in the Middle East’ accolade for 10 consecutive years, as well as ‘World’s Best Airport Shopping’ for the second year in a row.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form. This is a permanent position based in Doha, Qatar.