Cafe Assistant/ Customer Service Associate Retail M&S UAE

Cafe Assistant/ Customer Service Associate Retail M&S UAE

Job Requisition ID: 173082

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

Maintains aspirational hospitality and fresh counter standards throughout the trading day for customers and colleagues. Maintaining a safe and legal working environment for customers and colleagues.

Responsibilities

• Uses the Ready to Trade Checklist and product specification checklist to maintain opening standards.
• Ensures products are displayed according to visual display standards for opening and maintained at all time.
• Implements principles of 'Clean As You Go' for kit, counters and seating areas.
• Logs equipment failures in line with the checklist provided.
• Prepares the product for the customer focusing on presentation, quality and efficiency as per the SOP.
• Maintains a high level of personal and food hygiene at all times.
• Aware of sales targets and uses this information to drive additional sales.
• Uses knowledge to share and support customers with their purchase, including location of products, newness, nutritional content, size, how it differs from the competition and price range.
• Seeks opportunity to promote deals and offers, up sell and offer perfect partner products.
• Drives Units Per Transactions by ensuring correct products are in the right place and replenished.
• Helps the customers to shop via the different options such as Cake orders, Take away service, Menu orders, Call and Collect.
• Provides targeted product tasting to educate customers on new products, increase product awareness and increase sales where applicable.
• Understands what the point of difference is between M&S products and the equivalent products with other retailers.
• Uses selling skills and in depth knowledge of products to personally drive sales.
• Replenishes products throughout the trading day and maintains the integrity of store stock system.
• Completes Date Expired Food process and maintains the cold chain and frozen temperature requirements.
• Ensures all legal ticketing process and decor within section is delivered to policy.
• Delivers a safe working environment for both customers and colleagues.
• Takes responsibility for maintaining store equipment and uses equipment in line with health and safety principles and training.
• Has an awareness of potential hazards and takes appropriate action.

Required Skills

• Friendly and engaging personality and comfortable working with members of the general public. Confident, helpful and polite and physically fit as the role requires standing for a minimum of 8 hours.
• Good verbal communication skills.
• F&B hygiene knowledge and certification.
• Some heavy lifting.

What equips you for the role

• High School (Bachelor Preferred).
• 4-5 years' experience in F&B (Food and Beverage).
• Proven ability to achieve goals.
• Good personality, excellent relationship skills and strong accountability.