Cafe Manager

Job Scope:

Reporting to the Area Manager and following all Patchi Café policies and procedures, the Café Manager is responsible for the overall performance of the Café, including but not limited to maintaining high quality of service and health and safety standards in the Front-of-House and Back-of-House.

Duties & Responsibilities:

• Oversee the entire Front-of-House and Back-of-House operations and ensure that they run efficiently and profitably as per pre-set budgets and procedures (including but not limited to product/service quality and presentation, staff/workplace health and safety, service standards, maintenance and hygiene of facilities, guest satisfaction, safety and hygiene, etc.)
• Support the team and help in any area of the café when circumstances dictate.
• Ensure Patchi Café’s dress code and grooming standards are respected by all employees.
• Ensure all food safety procedures are strictly adhered to according to Patchi Café standards.
• Maintain safe working conditions; ensure the safety and hygiene standards of Patchi Café premises are being followed.
• Maintain a favorable relationship with all Patchi Café employees to foster and promote a cooperative and harmonious working climate conducive to maximizing morale, productivity, and efficiency.
• Preparing and completing action plans for the team including daily responsibilities.
• Implementing production, productivity, quality, and guest-service standards.
• Resolving team issues and guest complaints as per Patchi Café’s standards.
• Implementing changes as directed by Patchi Café’s Operations Manager/Area Manager.
• Submit to the Area Manager a weekly report including but not limited to sales, guest satisfaction, actual performance versus forecasted, operational concerns, and suggestions for improvement; work in coordination with the Head Chef whenever deemed necessary.
• Be responsible for identifying and following up on all Front-of-House and Back-of-House maintenance issues.
• Work in coordination with the Cost Controller and procurement team to control costs by reviewing waste sheets, inventory reports, and purchase orders.
• Ensure that stock levels are always as per the set Patchi Café PAR levels and operational requirements.
• Revise and approve all Front-of-House requisition orders; ensure they comply with set PAR levels.
• Track stock levels of F&B, supplies, and equipment; forecast needs, and oversee requisitioning.
• Supervise the receiving procedures; evaluate the quality and quantity of the received materials.
• Coordinate with the HR Department, whenever deemed necessary, on employee-related topics (reporting to work, payroll, leaves, absences, training, evaluations, etc.)
• Manage Front-of-House and Back-of-House employees and ensure daily checklists have been completed by the appropriate employees.
• Supervise, train, and evaluate assigned personnel in the proper use of equipment, menu, service, safety, sanitation standards, guest relations, and related functions.
• Communicate performance expectations by Job descriptions for each position.
• Regularly identify training needs and submit training plan(s) to the HR Department in coordination with the Area Manager.
• Review the daily POS sales report and approve any discounts/complimentary food offered to guests.
• Monitor, review, and assess customer feedback and take proactive measures to enhance guest experiences accordingly.

Competencies:

• Highly motivated and self-starter
• Customer service-oriented
• Attentive to details
• Good time management and multitasking skills
• Strong work ethics
• Team player with a proven record of team management
• Strong problem-solving skills
• Ability to work under pressure

Requirements:

• Bachelor’s degree in hospitality management or accumulated years of experience and proven capability in management.
• Proven experience in the Food and Beverage industry with managerial exposure, preferably in a high-end concept.
• Knowledgeable about Food & Beverage safety, hygiene procedures, and HACCP guidelines.
• Good command of English and the local language.