Cafe Operations Manager

Location: DHA Phase 8, Lahore

Role Overview

AquaBrew - Aquarium Café is looking for an experienced Café Operations Manager. This role requires a hands-on leader who can manage staff, maintain service quality, coordinate with the kitchen team, and ensure efficient day-to-day operations while working closely with the owners to grow the business.

Key Responsibilities

• Oversee daily café operations including service flow, staff coordination, and customer experience
• Assist in recruitment and hiring of café staff, including baristas, service staff, and support roles
• Manage front-of-house team including baristas, servers, and cashiers
• Ensure high standards of customer service and hospitality
• Coordinate closely with the Head Chef and kitchen team for smooth operations
• Monitor opening and closing procedures and operational checklists
• Maintain cleanliness, hygiene, and presentation standards across the café
• Handle customer feedback and resolve complaints professionally
• Manage staff scheduling, attendance, and performance supervision
• Monitor inventory levels and coordinate stock replenishment
• Support implementation of promotions, events, and marketing activities
• Assist owners in improving operational efficiency and service quality

Requirements

• 3–5 years experience in café, restaurant, or hospitality operations
• Previous experience as Café Manager / Restaurant Supervisor preferred
• Strong leadership and team management skills
• Excellent communication and customer handling abilities
• Understanding of café workflows and service standards
• Knowledge of POS systems and daily reporting
• Experience in new café or restaurant openings is a plus

Job Type: Full-time

Pay: Rs100,000.00 - Rs150,000.00 per month

Application Question(s):

• In which cafe/ restaurant are you currently working as an Operations Manager?
• Please specify your current salary and salary expectations below.

Experience:

• Cafe Operations Manager : 3 years (Required)

Location:

• Lahore (Required)

Work Location: In person