Location: DHA Phase 8, Lahore
Role Overview
AquaBrew - Aquarium Café is looking for an experienced Café Operations Manager. This role requires a hands-on leader who can manage staff, maintain service quality, coordinate with the kitchen team, and ensure efficient day-to-day operations while working closely with the owners to grow the business.
Key Responsibilities
- Oversee daily café operations including service flow, staff coordination, and customer experience
- Assist in recruitment and hiring of café staff, including baristas, service staff, and support roles
- Manage front-of-house team including baristas, servers, and cashiers
- Ensure high standards of customer service and hospitality
- Coordinate closely with the Head Chef and kitchen team for smooth operations
- Monitor opening and closing procedures and operational checklists
- Maintain cleanliness, hygiene, and presentation standards across the café
- Handle customer feedback and resolve complaints professionally
- Manage staff scheduling, attendance, and performance supervision
- Monitor inventory levels and coordinate stock replenishment
- Support implementation of promotions, events, and marketing activities
- Assist owners in improving operational efficiency and service quality
Requirements
- 3–5 years experience in café, restaurant, or hospitality operations
- Previous experience as Café Manager / Restaurant Supervisor preferred
- Strong leadership and team management skills
- Excellent communication and customer handling abilities
- Understanding of café workflows and service standards
- Knowledge of POS systems and daily reporting
- Experience in new café or restaurant openings is a plus
Job Type: Full-time
Pay: Rs100,000.00 - Rs150,000.00 per month
Application Question(s):
- In which cafe/ restaurant are you currently working as an Operations Manager?
- Please specify your current salary and salary expectations below.
Experience:
- Cafe Operations Manager : 3 years (Required)
Location:
Work Location: In person