Cafe Supervisor

Job Summary:

The Café Supervisor is responsible for overseeing the daily operations of the café to ensure excellent customer service, high-quality products, and efficient team performance. This role involves supervising staff, maintaining standards, monitoring inventory, and ensuring a smooth and welcoming guest experience.

Key Responsibilities:1. Operations Management

• Supervise daily café operations to ensure smooth workflow and consistent service quality.
• Ensure all opening and closing procedures are followed correctly.
• Maintain cleanliness, hygiene, and safety standards across all café areas.
• Ensure all equipment is properly maintained and operational.

2. Staff Supervision & Training

• Lead, motivate, and support the café team to achieve performance and service goals.
• Assist in staff scheduling, attendance tracking, and task delegation.
• Conduct on-the-job training for new and existing staff on service standards, POS use, and product knowledge.
• Encourage teamwork and a positive work environment.

3. Customer Service

• Greet and interact with customers professionally and warmly.
• Handle customer inquiries, feedback, and complaints efficiently.
• Ensure consistent product presentation and service excellence.

4. Inventory & Stock Control

• Monitor stock levels and coordinate with the storekeeper or kitchen for timely replenishment.
• Oversee daily sales reporting and cash handling procedures.
• Minimize waste and control product usage to meet cost targets.

5. Quality & Compliance

• Ensure adherence to café standards, recipes, and presentation guidelines.
• Comply with all health, safety, and hygiene regulations.
• Maintain accurate records related to operations, sales, and incidents.

Qualifications & Skills:

• Minimum 2–3 years of experience in a similar supervisory role within a café or restaurant.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Good knowledge of food & beverage operations and POS systems.
• Ability to multitask and perform under pressure.
• Flexibility to work shifts, weekends, and holidays.

Job Types: Full-time, Permanent

Pay: QAR4,000.00 - QAR4,500.00 per month