Call center Agent

• Address incoming customer inquiries via phone, email, and chat, providing knowledgeable responses on Mr. Tailor’s product lines, sizes, and customization options.
• Monitor and engage with customer comments, messages, and reviews across platforms (Instagram, Facebook, Twitter, etc.), ensuring prompt, helpful, and on-brand responses.
• Provide support to customers by answering questions on products, availability, sizing, and policies, while working with the customer service team for escalated issues.
• Proactively resolve any complaints or issues related to orders, returns, or exchanges in a courteous and efficient manner, escalating cases to supervisors as necessary.
• Accurately log all customer interactions, ensuring follow-up steps and resolutions are recorded in the company’s CRM system.
• Stay updated on Mr. Tailor’s latest promotions, policies, and systems to provide current and accurate information to customers.
• Making follow-up phone calls to make sure the issue has been resolved.

Job Type: Full-time

Pay: E£6,000.00 - E£8,000.00 per month