Call Center Agent

Responsibilities:

• Answer inbound calls and respond to customer inquiries promptly and professionally.
• Make outbound calls as required (e.g., follow-ups, surveys, appointment reminders).
• Provide product/service information, resolve issues, and escalate complex problems when necessary.
• Maintain a high level of customer satisfaction through excellent communication and problem-solving skills.
• Accurately document all customer interactions in the CRM or ticketing system.
• Meet individual and team performance targets, such as call quality, resolution time, and customer satisfaction.
• Stay up to date on products, services, policies, and procedures.

Requirements

• Proven experience as call center agent
• Familiarity with office machines (e.g. fax, printer etc.)
• Proficient in English and Arabic (oral and written)
• Excellent knowledge of MS Office (especially Excel and Word)
• Strong communication and people skills
• Good organizational and multi-tasking abilities
• Problem-solving skills
• Flexible to work in shifts

Job Type: Full-time

Application Question(s):

• What is your notice period?
• What is your last / current salary?

Experience:

• Call center within Qatar: 2 years (Required)

Language:

• Arabic and English fluently (Required)

Location:

• Doha (Required)