Call Center Agent

• Ensure proper handling of orders to minimize errors and associated costs.
• Support revenue generation by upselling menu items and promotions.
• Follow customer service standards and procedures to deliver a seamless experience.
• Handle online orders through aggregators, ensuring accuracy and timely delivery.
• Address customer complaints promptly, providing satisfactory resolutions.
• Conduct feedback calls regularly and compile monthly feedback reports to enhance service quality.
• Maximize sales and revenue through effective upselling techniq
• Accurately input customer orders into the POS system, ensuring their preferences and needs are met.
• Coordinate orders based on location and time to optimize delivery efficiency and facilitate drivers’ roles.
• Monitor and ensure all orders are delivered within standard timeframes.
• Maintain a high level of product and menu knowledge to answer customer inquiries effectively.
• Report system failures or operational issues to the manager for prompt resolution.
• Collaborate effectively with team members, including drivers, to ensure a smooth delivery process.
Maintain a clean and organized workstation to promote a professional work environment.

QUALIFICATION, EXPERIENCE & SKILLS

• Minimum 1-2 years of experience in a call center or customer service role, preferably in the food delivery or hospitality industry.
• Experience with POS systems and online order management platforms (e.g., aggregators like Talabat, Deliveroo, Zomato) is highly desirable