Telesales / Call Center Agent

Job Vacancy: Telesales Agent
Location: Clinica Sabah Group – Dubai, UAE

Clinica Sabah Group is seeking a dynamic and results-driven Telesales Agent to join our team. If you are passionate about healthcare, skilled in patient communication, and driven by targets, we’d love to meet you!

Key Responsibilities:

• Conduct inbound and outbound calls to promote the clinic’s services, treatments, and surgical procedures.
• Educate patients about plastic and bariatric surgeries, treatments, and packages.
• Convert inquiries into confirmed bookings and achieve monthly sales targets.
• Build and maintain strong relationships with patients to ensure satisfaction and loyalty.
• Provide accurate information regarding procedures, pricing, packages, and offers.
• Coordinate with the sales team, doctors, and clinic departments to ensure seamless patient service.
• Follow up with leads and previous patients to encourage repeat visits and cross-selling.
• Maintain well-organized records of patient interactions, leads, and conversions.
• Stay updated on the clinic’s services, promotions, and new procedures.

Required Skills & Qualifications:

• Minimum 2 years of experience in telesales within a healthcare facility.
• Strong knowledge of plastic and bariatric surgeries and related procedures.
• Native Arabic speaker with excellent English communication skills (preferred).
• Exceptional sales and persuasion skills with a proven track record of meeting targets.
• Excellent patient communication, active listening, and rapport-building abilities.
• Target-driven, self-motivated, and highly persuasive.
• Strong organization and time-management skills to handle multiple leads efficiently.
• Proficient in using CRM systems, MS Office, and patient management software.
• Ability to handle patient objections professionally and confidently.
• Team player with a positive attitude and strong work ethics.

Job Type: Full-time

Pay: AED2,500.00 - AED4,500.00 per month

Experience:

• Healthcare Facilities : 2 years (Required)
• Knowledge in plastic surgeries and related procedures.: 2 years (Preferred)

Language:

• Native Arabic (Required)