Call Center Agent

Job Summary:

The Call Center Officer / Patient Coordinator cum Sales Executive will serve as the primary point of contact for patients, ensuring an excellent patient experience throughout their journey — from the first inquiry to post-operative follow-up. This role combines patient coordination with sales responsibilities to promote the hospital’s plastic surgery services and ensure patient satisfaction.

Key Responsibilities:Patient Coordination:

• Patient Management: Welcome and guide patients through their entire treatment journey — from initial consultation to post-operative care.
• Scheduling: Coordinate and schedule consultations, surgical procedures, and follow-up appointments.
• Patient Education: Provide patients with comprehensive information on procedures, pre-operative and post-operative care, and address any questions or concerns.
• Documentation: Maintain accurate and up-to-date patient records, including medical history, treatment plans, and communication notes.
• Liaison: Serve as a link between patients, doctors, and hospital staff to ensure seamless communication and care coordination.

Sales and Marketing:

• Lead Generation: Identify, engage, and follow up with potential patients through various channels (phone inquiries, social media, referrals, and campaigns).
• Consultation Assistance: Support doctors during initial consultations by providing patients with information and assisting in converting inquiries into procedures.
• Sales Targets: Achieve or exceed monthly and quarterly sales targets by promoting hospital services effectively.
• Marketing Collaboration: Work with the marketing team to design and execute promotional activities aimed at attracting new patients.
• Follow-ups: Conduct consistent follow-ups with potential patients to ensure conversion from inquiry to booking and surgery.

Qualifications:

• Education: Bachelor’s degree in Healthcare Management, Business Administration, Marketing, or a related field.
• Experience:
• Minimum of 2–3 years of experience in patient coordination or sales within a healthcare or aesthetic clinic setting.
• Experience in plastic surgery, cosmetic dermatology, or aesthetic services preferred.

Skills and Competencies:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Sales-driven with a proven record of meeting or exceeding sales targets.
• Knowledge of plastic surgery and aesthetic procedures is an advantage.
• Proficiency in healthcare management systems, CRM tools, and Microsoft Office.
• Professional, empathetic, and patient-centered attitude.
• Problem-solving ability with a focus on patient satisfaction.
• Team player capable of working effectively with medical, administrative, and marketing staff.

Job Types: Full-time, Contract
Contract length: 24 months

Pay: From AED4,000.00 per month

Experience:

• hospital's plastic surgery services: 1 year (Preferred)
• call center: 1 year (Preferred)

Language:

• arabic (Preferred)