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Call Center Agent
JOB_REQUIREMENTS
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Salary
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- Provide exceptional customer service by actively listening to customer inquiries and resolving issues efficiently.
- Handle inbound and outbound calls with a friendly demeanor, ensuring customers feel valued and understood.
- Identify customer needs and offer appropriate solutions or products, upselling when beneficial for the customer.
- Manage customer complaints with empathy, turning challenging situations into positive experiences.
- Participate in training sessions to stay updated on product knowledge and service techniques.
- Meet or exceed performance metrics such as call resolution time, customer satisfaction scores, and sales targets.
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