Call Center Agent

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Provide exceptional customer service by actively listening to customer inquiries and resolving issues efficiently.
Handle inbound and outbound calls with a friendly demeanor, ensuring customers feel valued and understood.
Identify customer needs and offer appropriate solutions or products, upselling when beneficial for the customer.
Manage customer complaints with empathy, turning challenging situations into positive experiences.
Participate in training sessions to stay updated on product knowledge and service techniques.
Meet or exceed performance metrics such as call resolution time, customer satisfaction scores, and sales targets.

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