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Call Center Agent
JOB_REQUIREMENTS
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Company Location
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Salary
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Date: Oct 21, 2025
Location:
Doha
Company: Al Abdulghani Motors
Job Requisition ID: 643
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Job Purpose
To provide excellent Customer Service through telephone interaction and conducting Customer Satisfaction Surveys. To handle and resolve customer concerns and enquiries in a respectful, courteous and polite manner and to ensure that AAB customers remain satisfied.
Principal Accountabilities
- Adheres to company policies & procedures.
- Handles Inquiries, Requests, Sales and Service Campaigns and Complaints received via Inbound and Outbound Call
- Conducts Customer Satisfaction surveys for Sales, Service, Certified Pre-owned Vehicles, Parts, Fleet, Rent a Car and HED
- Contacts Recall Customers
- Creates, follows-up, and escalates Requests, Inquiries and Cases to different Departments
- To document important information that transpired during the call.
- Update customer data in SAP.
- Maintain or Exceed the Target for Call Quality
- Maintain or Exceed the Target for Total Number of Surveys done
- Support the CRM Department with all activities as and when required by management
Required Qualifications
- Bachelors Degree
- Call Center Experience - Minimum 3 Years
- Bilingual - Arabic & English is a must
- Good communication skills
- Multitasking
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
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