CALL CENTER AGENT

Job Details

• Permanent
• Work Location: Abu Dhabi-Musaffah
• Position: Call Center Agent
• Salary: AED per month

We are seeking a highly motivated and customer-oriented Call Center Agent to join our team in Abu Dhabi. The ideal candidate will have previous experience in a call center environment, preferably in the transportation industry, and be fluent in Arabic.

Responsibilities

• Handle incoming calls from customers and assist with inquiries, complaints, and requests.
• Provide accurate and timely information regarding transportation services, schedules, and pricing.
• Process bookings and reservations for customers.
• Maintain customer records and ensure all information is up-to-date and accurate.
• Collaborate with other departments to resolve customer issues and ensure a seamless customer experience.
• Follow up with customers to ensure their satisfaction and address any additional needs.
• Meet and exceed individual and team targets for call volume, customer satisfaction, and sales.
• Stay updated on company policies, procedures, and services to provide accurate information to customers.
• Uphold a high level of professionalism and customer service at all times.

Requirements

• Diploma or Bachelor Degree.
• Minimum of 2-3 years of experience in a call center environment, preferably in the transportation industry.
• Fluent in Arabic, both written and verbal.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Proficient in Microsoft Office and other relevant software.
• Flexibility to work in rotating shifts, including weekends and holidays.
• Must be able to work in Abu Dhabi, United Arab Emirates.