Call Center Agent

Job Summary

The Call Center Agent serves as the first point of contact for potential clients, ensuring timely, courteous, and professional communication that contributes to lead conversion and enhances the client experience.

Key Responsibilities

· Answer incoming calls and respond to customer inquiries in a timely and professional manner.

· Qualify leads and route them to the appropriate sales executives.

· Maintain accurate records of client interactions in the CRM system.

· Conduct follow-ups to ensure client satisfaction and continued engagement.

· Provide detailed project information and address client concerns confidently.

· Collaborate closely with the sales and marketing teams to align messaging and client approach.

· Stay informed about project updates, pricing, and availability.

Preferred Qualifications

· Experience in real estate or luxury property sector.

· Familiarity with UAE real estate landscape and client expectations.

· Previous training in sales or lead conversion techniques.

Skills and Competencies

· Clear and confident verbal communication.

· Strong command of English; Arabic or additional languages are a plus.

· Strong listening and problem-solving skills.

· Ability to multitask and manage time effectively.

· Team player with a positive, proactive attitude.

· Tech-savvy and quick to adapt to new software and tools.

Job Type: Full-time