Call Center Agent

We are looking for call center representatives to manage our online leads inquiries and handle appointments on a daily basis.

Responsibilities

• Answer, screen and forward incoming phone calls
• Log in online leads and handle appointments in professional manner
• Provide basic and accurate information
• Receive, sort and distribute daily mail/deliveries
• Update calendars and schedule meetings
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualifications

• 1 years experience in automotive industry
• Fluent English speaker and writer
• Multitasking and time-management skills, with the ability to prioritize tasks
• Communication skills
• Advanced level of Excel experience
• CRM experience is preferred
• Experience in selling and buying cars is an advantage
• Excellent organizational skills
• Target achiever
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

Please note that we will only consider your CV if you meet the above requirements.

Job Type: Full-time

Pay: From AED3,000.00 per month

Application Question(s):

• What is your level of proficiency in English?
• Can you identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives?
• Do you have any experience in used car business?
• Are you familiar with CRM systems?
• Have you thoroughly and accurately addressed the questions above?

Experience:

• Client Follow-Up: 1 year (Required)
• Fluency Call Center: 1 year (Required)