Call Center Agent

CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. We have delivered top-tier outsourcing services with a focus on exceptional call centre operations. Our dedicated team undergoes rigorous training to ensure the highest quality service for our clients in various industries, including e-commerce, healthcare, telecommunications, and hospitality. We provide multilingual support across various communication channels to ensure client satisfaction and loyalty.

Role Description

This is a full-time on-site role for a customer service representative at CsMena in Riyadh. The customer service representative will be responsible for handling both incoming and outgoing calls, resolving customer queries, ensuring customer satisfaction, and providing exceptional customer service daily.

Qualifications

• Language Skill: English B1 - C1.
• Customer Service Representatives and Customer Support Skills
• Customer Satisfaction and Customer Experience expertise
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure
• Minimum 1 Year of experience in Customer Service
• Fully available for all shifts (24/7)