Call Center Agent

Job Summary:

We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound chats and outbound calls to assist customers, resolve inquiries, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and a problem-solving mindset.

Requirements:

• Bilingual (Arabic/English) abilities are a Must.
• High school diploma or equivalent; additional education is a plus.
• Proven experience in a call center or customer service role preferred.
• Strong verbal and written communication skills.
• Good listening and problem-solving abilities.
• Ability to handle high chats/OB Calls volumes and work in a fast-paced environment.
• Basic computer and typing skills.
• Flexibility to work shifts, including evenings, weekends, and holidays if required.

Key Responsibilities:

• Answer Chats and respond to customer inquiries in a professional manner.
• Make outbound calls to follow up on customer issues, provide support, or promote services/products.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain up-to-date knowledge of products, services, and promotions.
• Enter and update customer information in the database accurately.
• Meet or exceed daily Chats/OB Calls quotas and quality assurance benchmarks.
• Escalate complex issues to the supervisor or relevant department as needed.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow communication scripts and adhere to company policies and procedures.

Preferred Skills:

• Knowledge of CRM systems or call center software.

Job Type: Full-time

Pay: E£10,000.00 per month