Call Center Agent

Job Overview:

We are seeking a dynamic and customer-oriented individual to join our call center team as a Call Center Agent. The primary responsibility of this role is to handle inbound and outbound calls from customers, addressing their inquiries, resolving issues, and providing exceptional customer service. The ideal candidate should possess excellent communication skills, patience, and the ability to handle high-stress situations calmly and efficiently.

Responsibilities :

1. Answer inbound calls in a timely and friendly manner from tenants

2. Evaluate problems and complaints of the tenants and enter in the system (CRM)

3. Assign complaints/work to the technician via work orders

4. Route calls to other team members whenever needed

5. Make relevant notes from customer interactions

6. Arrange vehicle and materials when needed

7. Complete call logs and reports

8. Maintain attendance sheets

10. Raising martial requisitions

12. Manage & update customer databases

13. Follow-up on customer calls

16. Keeping track of recovery cars.

Language : English, Hindi, Arabic

Job Type: Full-time

Location: Office# 206 Empire heights Tower-A, Business bay, Dubai

https://maps.app.goo.gl/Yn3VcWowscdiw2eg9

Benefits:

Visa : provided by the company

Priority for candidate who has own visa

salary : AED 3000 + Incentives

Kindly share your resume with us.

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month

Work Location: In person