Call Center Agent

Job Title: Call Center Agent

Department: Sales
Reports To: Sales Supervisor / Sales Manager

Job Summary

We are seeking a motivated and target-driven Call Center Agent with experience in cleaning, technical services, or facility management. The candidate will make outbound calls, generate leads, promote our services, and achieve sales targets while providing excellent customer service.

Key Responsibilities

• Make outbound calls to prospective and existing clients
• Explain services, pricing, and benefits clearly
• Understand client requirements and recommend appropriate solutions
• Achieve daily, weekly, and monthly sales targets
• Maintain accurate records of calls, leads, and follow-ups in CRM
• Handle client objections professionally and close sales
• Coordinate with the operations team for service delivery
• Provide prompt responses to client inquiries and complaints

Requirements

• Minimum 1 year of experience in outbound calling / BPO / tele sales
• Experience or working knowledge of cleaning services, technical services, or facility management
• Good command of English (spoken and written)
• Strong communication and persuasion skills
• Target-driven with the ability to work under pressure
• Basic computer skills (CRM, Excel, email)

Salary & Benefits

• AED 2,500 – 3,000 per month + incentives based on performance
• Opportunity to grow within the company
• Professional working environment

Job Type: Full-time

Pay: AED2,500.00 - AED3,000.00 per month

Work Location: In person