Call Center Agent

Description:

About Us

For years, One New Creation has been a trusted name in the moving industry across the United States. What began as a small operation built on hard work and integrity has grown into a dependable, full-service moving company known for consistency, professionalism, and care.

Introduction

We are looking for a motivated Call Center Agent to join a fast-paced, performance-driven environment. This role is ideal for individuals who enjoy communication, problem-solving, and building professional skills in customer support.

Responsibilities

• Handle inbound and outbound calls in a professional and timely manner.
• Assist customers with inquiries, requests, and basic issue resolution.
• Follow call scripts and company procedures as required.
• Accurately document call details and customer interactions.
• Meet daily call targets and quality standards.
• Collaborate with team members to improve service performance.

Requirements:

• Strong verbal communication and active listening skills.
• Comfortable handling a high volume of calls.
• Reliable, punctual, and goal-oriented.
• Detail-oriented with good organizational skills.
• Entry-level candidates welcome; training provided.